7. Do not list "References available upon request." It is a waste of space and I've never had any department ask me for references at the time of application or while you're going through the entry-level process. If they want references, they'll usually ask you as a part of your background investigation paperwork. It might work in the business world, but to me it is one line of text that can be used more wisely.
8. Stick to neutral colors - white, gray, beige, etc. If you want to stand out, having bright colored resume paper is probably not the best way.
9. Don't forget to list your name, address and phone number. A few years ago, we were looking at hiring some new EMT instructors at the college. One excellent candidate turned in his resume (no job application, just a resume as a screening tool). However, when I made an attempt to find a way to contact him to bring him in for an interview, I couldn't locate an address or a phone number. He had just put his name on the top of the resume and went into his qualifications.
The scary part is that he was already a captain at his fire department. The only thing I can assume is that he used the same resume that he used for his captain's promotional exam (even then that is risky because it bucks the normal trend.) That is fine for his fire department because I think they knew how to contact him, but it was not acceptable to me because I did not have a way to contact him. He failed at making a positive first impression. Learn from his mistake.
10. Try to stay away from using abbreviations on your resume. About the only acceptable abbreviations are EMT, CPR, or the State you live in. Why is that? Well what might be an abbreviation of one word might be the abbreviation of another word to someone else. In the medical field, PE can stand for patient exam, pulmonary edema, or pulmonary embolus. Not that you're probably going to list PE on your resume, but I think you get the point.
Think about who might read your resume - it might not just be a fire service professional. Folks from the human resources or personnel department might be the ones reading it (or screening it) first or during an oral interview, and you can't expect them to know fire service abbreviations. Also, many departments have a citizen from the community on the oral panel. Do you think you're going to score points if you're talking about things they are not aware of? Also, writing out words can be perceived as being more professional or mature.
11. The only name, street address (2544 Jones Street), zip code, and phone numbers that should be on your resume should be your own! Do not list names of references (I've seen that done) or names of supervisors. You know my opinion on listing references. As for names of supervisors, that information will be going on the application. Another problem with listing names on your resume is that not everyone you list is going to be well liked.
I realize the oral board is supposed to be objective - not subjective. However, if you list the name of a reference on there that might not be a "quality reference" in the eyes of the evaluator (oh yes, it is a very small world); you put yourself at risk of getting the maximum points. I know that subjectivity is not supposed to occur in the oral board process, but it is almost impossible to eliminate bias and personal opinions in the testing process.
12. If you're going to list e-mail addresses on your resume, avoid ones such as or OaklandRaidersRule@whatever.com. Oh yes, I've seen many similar ones. I am not here to judge folks on their hobbies, personal lives, or professional sports team choices. I am just offering the suggestion that you might want a more "professional sounding" one such as your first and last name. I know we're supposed to be objective, but put yourself in the shoes of a fire chief reviewing resumes of candidates they plan to hire as firefighters for the next 30 years, representing their community and their department. Just like cars and the clothes we wear can be an extension of our personalities and attitudes, so can email addresses.