Fireball!: Part 1 - Does Your Fire Department Post More Wins, Losses or Ties?

Richard A. Mueller reviews how the fire service should continually measure the quality of performance, identifying what works, what doesn't, who is contributing and who is not - like a winning team. "No runs, no hits and no errors." I heard this phrase at...


Richard A. Mueller reviews how the fire service should continually measure the quality of performance, identifying what works, what doesn't, who is contributing and who is not - like a winning team. "No runs, no hits and no errors." I heard this phrase at shift change from one firefighter who...


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My next article will look at this issue in more detail.

RICHARD A. MUELLER is a battalion chief with the City of West Allis, WI, Fire Department and a fire service veteran of 30 years. He has a bachelor of science degree in fire service management from Southern Illinois University. Mueller is a member of The Wisconsin FLAME Group LLC ("Fire Leadership And Management Excellence"), a group that recognizes, supports and provides fire service leadership and management excellence. He can be reached at dcnkm@charter.net.