Richard A. Mueller reviews how the fire service should continually measure the quality of performance, identifying what works, what doesn't, who is contributing and who is not - like a winning team. "No runs, no hits and no errors." I heard this phrase at shift change from one firefighter who...
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My next article will look at this issue in more detail.
RICHARD A. MUELLER is a battalion chief with the City of West Allis, WI, Fire Department and a fire service veteran of 30 years. He has a bachelor of science degree in fire service management from Southern Illinois University. Mueller is a member of The Wisconsin FLAME Group LLC ("Fire Leadership And Management Excellence"), a group that recognizes, supports and provides fire service leadership and management excellence. He can be reached at firstname.lastname@example.org.