Why Now Is the Time For CRM in the Fire Service

When I think about the future of our business, there is not a lot that makes me nervous or pessimistic. Having been around for several decades, I am well aware that change can seem to take forever, but still usually happens. Not trying to sound trite or...


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Next, it would be wonderful if the International Association of Fire Fighters (IAFF) and the International Association of Fire Chiefs (IAFC) would adopt and urge the support of its members to use the national model developed by the NFA. Although the IAFC is doing an extraordinary job with the near-miss reporting program, it would make more sense to me to develop the strategy to prevent the "near misses" in the first place.

I will close with an excellent example that everyone should attempt to model. The Phoenix, AZ, Fire Department has developed an 80-hour "Command Officer Training" course. The content is loaded with CRM components. Having spent a few days attending the program at Phoenix's Command Training Center, I can truly say that the process is leading edge. Maybe Phoenix could help the NFA to develop a national CRM training curriculum.

My next column will discuss the steps that Atlanta Fire-Rescue has taken to get CRM into day-to-day operations.


DENNIS L. RUBIN, a Firehouse® contributing editor, is chief of the Atlanta Fire Department. Previously, he was city manager and public safety director for the City of Dothan, AL. Rubin is a 33-year fire-rescue veteran, serving in many capacities and with several departments. He holds an associate's degree in fire science from Northern Virginia Community College and a bachelor's degree in fire science from the University of Maryland, and is enrolled in the Oklahoma State University Graduate School Fire Administration Program. Rubin is a 1993 graduate of the National Fire Academy's Executive Fire Officer Program and holds the national Certified Emergency Manager (CEM) certification and the Chief Fire Officer Designation (CFOD) from the International Association of Fire Chiefs (IAFC). He serves on several IAFC committees, including a two-year term as the Health and Safety Committee chair. Rubin can be reached at Firerube@aol.com.