The Fire Service is in a period of growth and transition. The growth of the communities in this nation has led to a need for more firefighters. Also, the fire service is experiencing the retirement of many of its senior firefighters and officers. Both situations are creating a situation of rapid promotion of firefighters to technical grades and officer grades.
Training of these firefighters is generally very good. But, the lack of experience is a concern. To address this need and to implement a program that is of benefit in any organization, a mentoring program can and should be developed. A mentoring program can be developed to create a culture of mentoring within any department; a culture that ideally will develop into increased informal mentoring throughout the organization.
The formal aspects of mentoring can be implemented through education by giving mentoring training to all officers. In addition, all newly promoted firefighters would complete one year of formal mentoring as prot?g?s. The reason for this is to impart knowledge, share experience, and to provide a nurturing environment for success to them.
The department's mentors should be senior officers who volunteer and are selected as mentors, outside the prot?g?s chain of command. Supervision and formal mentoring should be separate. The mentoring should be confidential and one-on-one. The success of the prot?g? is the goal. The program should be prot?g?-driven.
Mentoring is to complement performance and task success. Mentoring strives to accomplish the successful integration of the prot?g? into the technical and officer ranks. At some point the program should be self-perpetuating through informal and formal mentoring by officers who were once prot?g?s.
Mentoring is prot?g?-centered, not mentor, supervisor, teacher, or trainer- centered.
Not all leader behaviors can be classified as mentoring behaviors. The common mentoring behaviors and functions are:
- Clarifying roles and objectives
- Motivating and inspiring
- Role Modeling
- Providing acceptance/confirmation
Leader activity that is generally not mentoring activity is:
- Planning and Organizing
- Problem Solving
Goals of Mentoring:
- The primary goal for the mentor/prot?g? relationship is to provide guidance for the prot?g? to achieve growth.
- Also to help the prot?g? see the possibilities and rise to the next level, both personally and professionally. Training augmented by mentoring increases a manager's productivity by 88%.
Objectives of Mentoring:
- Establishing a relationship of trust.
- Modeling of behavioral norms.
- Listening to personal and job concerns.
- Helping search for alternative solutions.
- Sharing own relevant experiences.
- Responding to emotional needs without creating dependency on mentor.
- Develop long-lasting personal and informal relationships.
Benefits of Mentoring:
- Sharing and taking pride in their prot?g?'s accomplishments.
- Invigorates and renews their commitment to their job and their profession.
- Leaves a legacy of the mentor.
- More employees successfully complete their probationary periods.
- The enthusiasm, camaraderie, and professionalism that mentoring programs often achieve affect positively the entire culture of the organization.
- Promotes organizational values, norms and standards. Improved employee performance.
- Increased commitment to the organization.
- Improved flow of organizational information.
- Improved leadership/management development.