Customer Service, Southern Style

Dennis L. Rubin takes a look at the future of fire department customer service programs.


By all indications, fire department-based "customer service" programs are on the rise across the nation. It appears that fire departments are learning more about customer service and providing many additional services for the citizens they serve. The prospect seems highly likely that meeting the...


To access the remainder of this piece of premium content, you must be registered with Firehouse. Already have an account? Login

Register in seconds by connecting with your preferred Social Network.

OR

Complete the registration form.

Required
Required
Required
Required
Required
Required
Required
Required
Required
Required

Dennis L. Rubin, a Firehouse® contributing editor, is chief of the Dothan, AL, Fire Department. Previous installments were in the February 1999, April 1999 and July 2000 issues.