Leadership Lessons: An Effective Leader Facilitates A Quality Work Environment

Retention, productivity and satisfaction. Every fire department grapples with trying to improve these areas. What many leaders fail to recognize is the need for “connection.” A Gallup Organization study of more than 80,000 employees in different...


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Dimension 11 – Talk to me about my progress. This is often facilitated by annual performance reviews. That is just not enough for people. An annual or even semi-annual performance review should be nothing more than a written confirmation of what you have discussed with your firefighters throughout the year. What employees really want is ongoing conversations about their progress, where they can improve and where they are excelling.

Dimension 12 – Give me opportunities to learn and grow. People have an innate drive to learn and grow. Leaders have a large responsibility to provide an environment where growth and learning can flourish. By staying connected to your followers, you can discover the specific areas of interest for growth and learning for each and every one of your followers.

These 12 dimensions, which employees need so they will consider themselves to be in a quality work environment, can all be facilitated by an effective leader. Staying connected to your firefighters in all of these areas communicates a deep care and concern that they need to thrive. The investment of time and energy that it will require will be well worth it.