Fire Dispatch: PDAs and the PSAP: Why Smarter Isn't Always Better

T here is little doubt that personal digital assistants (PDAs) and other “smart” devices have been of benefit to both the public and to public safety. Any number of applications (“apps”) exist that target emergency response needs for citizens...


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The list continues, and so does the problem. A new wave of technology has brought with it a new series of issues. Smarter may not always be better, but the best way to be smart is for every fire department to have a defensible, sensible policy on these devices. n