RICHARD B. GASAWAY, Ph.D., served 30 years in public safety, including 22 years as a chief fire officer, before retiring in 2009. He holds bachelor’s, master’s and a doctor of philosophy degrees in finance, economics, business administration and leadership and is the principal consultant at the Gasaway Consulting Group. Dr. Gasaway is the host of the Leader’s Toolbox podcast radio show on Firehouse.com and runs the Situational Awareness Matters! website www.SAMatters.com. RICHARD C. KLINE has been the fire chief for the City of Plymouth, MN, since 1992 and is a senior associate at the Gasaway Consulting Group. He a master’s degree in public safety and is a credentialed chief fire officer through the Commission on Public Safety Excellence. Kline is the chairman for the Minnesota State Fire Chief Association’s Safety and Health Committee. The authors can be reached at: Support@RichGasaway.com or 612-548-4424.