Dispatchers determine response mode based on call information per dispatch cards, as additional information is received this mode or card selection might change. Company and Chief Officers can change the response mode or equipment. Not all calls are handled in the emergency mode. Most Doctor office calls are cardiac or breathing related - very few of these offices have ACLS complete medications, equipment, or the personnel to properly treat a patient. EMS alarms are carded by type (BLS/ALS), severity, number of patients, hazards, distance, nature of injury or illness. ALS alarms - Rescue, Engine or Truck and an Ambulance, BLS alarms - nearest unit. It has been my experience that most folks who used 911 services know that to say to receive the fastest response/care (I have chest pains, when realy I have a cut toe). Non-emergency EMS calls should be: insect in ear, insomnia, elevated temperature in an adult, tooth ache, vaginal itch, dislodged hemorrhoid, worms coming from different parts of the body, seeing tracers on moving objects, hearing voices - yes we run all of these.
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