1. #1
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    Question Firehouse Software - FH Web

    Question for everybody, particularly volly departments....anyone using FH Web from Firehouse Software? We've been using Firehouse for a few years now on a single-user license and were considering purchasing a multi-user license so a couple of key members could install at home and work on data. Then I heard about FH Web, which if I understand it correctly allows you to log in from any location and access and edit your department's Firehouse data.

    Is anyone using this tool and if so how do you like it? It seems like a good solution for us, if it works like they describe it. We are an all-volunteer department and I have no doubt that we would have more people willing to help keep the records up if they could do it from home or wherever they might be, instead of having to go down to the fire station. I for one would find it beneficial to be able to access our Firehouse records during a slow night at work. We have housewives who would like to help, but kind of hard to haul your kid to the fire station for a couple of hours...much easier if they could work on it from home.

    So, please give me your thoughts, pluses and minuses to this system. I'll be calling our local sales rep in the morning but I'd like to hear from folks who have actually used it. Thanks.
    Chief Dwayne LeBlanc
    Paincourtville Volunteer Fire Department
    Paincourtville, LA

    "I have a dream. It's not a big dream, it's just a little dream. My dream and I hope you don't find this too crazy is that I would like the people of this community to feel that if, God forbid, there were a fire, calling the fire department would actually be a wise thing to do. You can't have people, if their houses are burning down, saying, 'Whatever you do, don't call the fire department!' That would be bad."
    C.D. Bales, "Roxanne"

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    Dwayne,

    Sorry I didn't get to your question sooner. I don't get into this specific area of the forums very often.

    The Agency I work / volunteer with is using FH web now after using FH 5 in "stand alone" mode for a couple years.

    The one "catch" that we have is that the "Web" server isn't really on the web (internet) but rather on a county network (intranet) and as such all of the stations have been wired into the county network. For the various hospitals we transport to - there are dedicated computers there with VPN (Virtual Private Network) software to connect into the County Network over the internet. This set-up keeps the FH web server a little more secure since it's not directly on the internet and the VPN path across the internet is encrypted / secured.

    Once you jump through the hoops to get the VPN established and log in to the FH Web server - using FH Web is not noticeably different than using the stand alone version.

    Hope this helps & good luck with the project.
    Take Care - Stay Safe - God Bless
    Stephen
    FF/Paramedic
    Instructor

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    Thanks for the reply....we're actually considering another option at the moment. Instead of purchasing the Firehouse Web program, we're going to try to set up the station computer for remote access, so we can log in from anywhere and access the program via the Internet. Talked to a computer guy who says it should be easy (actually, it was the Firehouse sales rep who suggested it to me).

    First I have to get Internet service at the fire station, though Never really needed it before (all volly department, there's not ordinarily someone hanging out at the station) , although I can see where it would be useful at times.

    Should have the Internet service set up soon and I'll let you know if it works like I'm hoping.
    Chief Dwayne LeBlanc
    Paincourtville Volunteer Fire Department
    Paincourtville, LA

    "I have a dream. It's not a big dream, it's just a little dream. My dream and I hope you don't find this too crazy is that I would like the people of this community to feel that if, God forbid, there were a fire, calling the fire department would actually be a wise thing to do. You can't have people, if their houses are burning down, saying, 'Whatever you do, don't call the fire department!' That would be bad."
    C.D. Bales, "Roxanne"

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    we're going to try to set up the station computer for remote access
    We do that. We have a single license, but actually 5 guys that update the software.

    Our computer is connected via a DSL line...only 29.95 a month.

    2 guys connect to it using LogMeIn.com, a free service that has been working well.

    We also purchased a license for GoToMyPc.com and that is working just as well, but gives a few more options than the free LogMeIn.

    We've been doing this for over 2 years now.
    "This thread is being closed as it is off-topic and not related to the fire industry." - Isn't that what the Off Duty forum was for?

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    Cool...thanks for the info. I'll let you know how it works out.

    I'm also going to (finally) get us a website set up. Let you know when that's up and running as well.
    Chief Dwayne LeBlanc
    Paincourtville Volunteer Fire Department
    Paincourtville, LA

    "I have a dream. It's not a big dream, it's just a little dream. My dream and I hope you don't find this too crazy is that I would like the people of this community to feel that if, God forbid, there were a fire, calling the fire department would actually be a wise thing to do. You can't have people, if their houses are burning down, saying, 'Whatever you do, don't call the fire department!' That would be bad."
    C.D. Bales, "Roxanne"

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    Now why didn't I think of that? That solution should work great for you guys!

    I do IT / Programming type work for a living - guess it was just a "blond moment".

    We use R-Admin here (at my "real" job) to control about 30 to 40 NT / XP based systems (http://www.radmin.com).

    Not exactly as cheap as logmein.com and it requires the "client" portion to be installed on the computers you want to control from so it's a little limiting in that aspect but IMHO not in a bad way.

    I also use this software myself to remote my home PC's. All my stuff at home sits behind a firewall/router so it gets fun trying to hit multiple devices behind 1 public IP address - but it's not too bad.

    Something you may want to consider - the feature that let's me do that is R-Admins ability to configure a port other than it's default and the ability of my router to do what's called "port forwarding"

    Example I have R-Admin on my work Laptop - to reach my home systems I have the following:

    System "A" configured as Public IP - Port 4082
    System "B" configured as Public IP - Port 4081

    On my router I have port forwarding set so that all traffic from the Public Side on port 4082 goes to the private IP address of System A on port 4082 and all traffic from the public IP on port 4081 goes to the private IP of system B on port 4082.

    Even though with 1 computer you really don't need a router - I would highly suggest that you get one (cheap security) and set it up so that whatever software you pick - hit's the router on some non-standard odd-ball port and then your router should be set to forward that back to your computer on the correct port - provides a little extra security for your system.

    Again - best of luck.
    Take Care - Stay Safe - God Bless
    Stephen
    FF/Paramedic
    Instructor

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    Default A really techie solution

    We're using FH 5 software in the standalone mode.

    We've got a router set-up to pass the RDP port traffic into a Windows XP box with the client software installed. It works pretty good, but due to the limits of windows XP, someone can't be logged into the console (sitting in front of the box) at the same time a RDP logon is running.

    The data is stored on a separate Windows XP box that running as our server (lot cheaper then full server OS, just limited to 5 connections).

    I've been playing with VM ware's free client to set-up a virtual XP box that can be used for remote access, and it's actually working really good.

    Like N2DFire, I'm a IT geek by profession, so this set-up isn't as complicated as it sounds. I use the same process at home to access my home PC when I'm on the road. I never really got into any remote control clients, as RDP has always worked good for me.
    Chief Jim Bator
    www.hopewellfire.org

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    N2Dfire, JJBat150, thanks for the replies. I understood some of what you said, like "computer" and "cheap". The rest was a bit over my head

    Seriously, though, thanks for the info. I'm confident that the I/T guy I'm working with will be able to come up with an effective solution for us.
    Chief Dwayne LeBlanc
    Paincourtville Volunteer Fire Department
    Paincourtville, LA

    "I have a dream. It's not a big dream, it's just a little dream. My dream and I hope you don't find this too crazy is that I would like the people of this community to feel that if, God forbid, there were a fire, calling the fire department would actually be a wise thing to do. You can't have people, if their houses are burning down, saying, 'Whatever you do, don't call the fire department!' That would be bad."
    C.D. Bales, "Roxanne"

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    Quote Originally Posted by dmleblanc View Post
    I understood some of what you said, like "computer"
    The actual technical name of the machine that sits on the desk in front of you is "confuser", not computer.
    Chief Jim Bator
    www.hopewellfire.org

    IACOJ
    Got Crust?
    FTM-PTB


    I can think of no more stirring symbol of man's humanity to man than a fire engine. ~Kurt Vonnegut

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