Dispatcher Confusion Cost Man His Life
Nov 14, 2008 - CBS Ch. 11 Dallas/Fort Worth Texas:
A North Texas woman says her husband died on a Fort Worth street because emergency crews were fighting over who was responsible for sending help.
On a rainy morning, early in October, a Transportation Security Administration worker crashed on bridge near Dallas Fort Worth International Airport. The wreck happened because the driver of the car, 50-year-old Tommy Nix, was having a heart attack.
Now because Nix is having an emergency on Highway 183, near DFW Airport, -- the immediate help he needs is apparently stalled because of a line on the map.
There are more than 15 minutes of 911 calls that were placed, trying to get help for Nix. Click here and here to listen to them in their entirety.
Transcripts show one 911 call went like this –
DFW Airport officials say their ambulance arrived at the scene 18 minutes after the first call. It was 30 minutes after that call that the City of Fort Worth arrived.