Thanks for the update.
Thanks for the update.
You have helped me in the past and I appreciate it. But, I can't believe that you had anything to do with closing these threads. There were no TOS violations at all in most of them. It seemed that, although there was strong disagreement, that there were no threats or bullying. They seemed to be closed simply for the sake of shutting down dissent. A clear example of this was the online education vs. classroom ed. that was ongoing. There was strong disagreement. That is not a violation of the TOS. Yet, you let some (all) of the political threads continue despite the blatant viol;ation of the TOS.
I appreciate that you have other things to do, but some of these shutdowns were uncalled for.
And since the disagreement was primarily between George and myself, I have to stand with George on this one. There was nothing against TOS in that particular thread, just personal disagreements and experiences, yet because some moderator was in a mood they just went along and closed it without any reasoning as to why. Meanwhile, as George also points out, political threads with much worse banter and disagreements continue to thrive and the education thread did not need to be shutdown. There is absolutely no rhyme or reasoning for shutting down some posts while others go untouched. There is seldom warnings given or even a reason why a thread is closed. Just arbitraily closing a thread down with no explaination is cowardly and childish, and as I mentioned previously, even a cop will say what you did wrong.
Thanks for addressing some issues Bill, but as others have stated, your reply didnt address the issue at hand.
" - your reply didnt address the issue at hand."
True, however those issues were not mine to begin with. As I wrote, there are some changes happening and I voluntarily picked up this section of the site to try and correct the constant and recurring problems I saw, so that someone new doesn't inherit a broken system. Customer service in the forums has been hit or miss; sporadic; non existent. I believe this can and should be changed and will initially require paying greater attention to the users and their feedback.
A big "Thumbs Up" to Bill......... A lot of us are used to working shorthanded, and life is no different in Bill's office, from what I've seen. Things that generate revenue always come ahead of "Freebies" in the Business World, and the Forums are a Freebie. That said, there are times when it does seem that a particular problem drags on and on, or is that a matter of perception by the users?.................. :)
Again, to continue to help you with any reoccuring or unresolved problems, we have an email address for you, Firehouseforums@cygnusb2b.com. This email will go one other party and not just myself. And, again, we remind you to refer to the forum guidelines as well as the options (report, ignore) that are available to you. The better the direct communication between us, the better forum for you.