Dealing with unruly people.
Hey, semi-new volly here. Just today we had a 10-50 where we were required to shut down a major highway for 15-30 minute periods at a time. (An 18 wheeler trailer carrying a full load of wood chips buckled as it went over a bridge.)
Anyways, it came to my attention that not everyone will be happy with everything you do, when I was threatened to "have the police called on me" because I told him he couldn't go through. He asked for my name and whatnot, I obliged and a few minutes later as I was driving the truck past, out of my rear view I saw the 1-finger salute greeting me! Boy, had I hit a nerve! Apparrently the county sheriff (who is also dispatch) told them the same thing I had.
I'm just looking for some tips on how to deal with stupid/unruly/******* people that you may encounter during an incident. Feel free to share any good stories you have too!
God loves rude a**holes... he must...he made so dam* many of them
The good thing about rude and unruly people is that there are so many of them.
You have 2 choices in a situation like you described
#1. Descend to his/her level of idiocy [lets be honest here ...being an a**hole is not gender exclusive]
#2. Be professional and firmly repeat your instructions
#1. can be satisfying and even fun....it's difficult to pass up the opportunity to make some delusional idiot's life a bit more difficult.
Nothing cheers me up like watching a self important goose sit in a traffic jam for an hour,particularly when he has been making life hell for the people who are trying to keep him safe![You know the type "I have a meeting with the Governor,Town Council etc......or I'll have your job for this! You work for me!!!]
The downside is that delusional self important pieces of fluff [of both sexes] have MUCH more practice in being obnoxious.You are going to lose on pure experience!
Now #2 is not really as much fun but is the more pleasing in the long run.You can try to explain the reasons for a delay or not [your choice] but in the long run you have the call.
Generally speaking I try to inform the lead vehicles of the reason for the delay but NEVER try to guess a time frame. If [and when] it all goes pear shaped then you look less than professional.
Incidentally I use UHF to communicate with the semi trailers that use the roads most affected by delay so that if they want they can catch up on an hours rest at the side of the road or take an alternative route they have ample warning. The word flashes up and down the highway that there is a blockage and miraculously traffic eases.
An interesting by product of that is that the self inflated "Mr/Mrs/Ms Important" usually doesn't carry such a "low tech" device as a [UHF] CB and my warnings don't go to "Blackberries" or such devices.
Kinda neat to see the trucks and the others taking detours because of prior warnings AND the puffed up pieces of cr*p trapped in a tailback.
But if I learnt one thing in 26 years as a F/F and Officer it's this! NEVER EVER lose your temper.....and NEVER EVER lose your sense of humour!