1. #1
    Forum Member

    Join Date
    Apr 2003

    Question Telestaff for callback

    I have two questions I’m hoping forum members might be able to help with:
    1. If you’re using Telestaff for “emergency” callback coverage, how reliable has it been and where have the problems occurred?
    2. Does the general idea of using a web based service for “emergency” callback and backfilling stations, with its inherent complexity and many points of failure, seem like a bad idea on principal?

    Last edited by eladrrats; 12-15-2009 at 09:33 PM.

  2. #2
    MembersZone Subscriber

    Join Date
    Jul 2001


    We do not use TeleStaff for "emergency" callback where it is necessary to call numerous employees as quickly as possible to fill a vacancy. We have one dialogic card with 4 lines. Our experience has been that TeleStaff can not make outgoing calls quick enough to make this method efficient. Therefore, we call the employees that have signed up to work directly and /or then will page employees as a group to notify them of the vacancy.

    For normal hiring, TeleStaff is fine. We are also looking at purchasing software from www.codemessaging.net to send out CAD and group messaging to our personnel that allows personnel to get these message on any SMS/MMS device.
    Last edited by MMCNEAL; 01-04-2010 at 08:47 PM.

  3. #3
    Forum Member

    Join Date
    May 2001
    Greensboro, NC USA


    My Dept uses Tele-staff for all our staffing (including civilian and admin), even payroll.

    The Emergency Hireback feature isn't perfect, but it's faster than any person is with a notebook and telephone. Ours has 4 separate phone lines. We have 23 Stations and about 500 personnel.

    It also follows a few logical parameters. Like when calling to make an emergency fill-in, it calls the people assigned to that station first, because that's where their gear is anyway.
    The American people will never knowingly adopt Socialism. But under the name of 'liberalism' they will adopt every fragment of the Socialist program, until one day America will be a Socialist nation, without knowing how it happened. --Norman Mattoon Thomas, 6 time presidential candidate for the Socialist Party of America

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