The Ubiquitous Twenty Minutes
If there's a number that crops up on a regular basis when citizens perceive a delay in emergency services responses, it's twenty minutes.
No matter if a rig was parked at the front door when the 9-1-1 call is made, it seems like it takes us "twenty minutes" to arrive. The tale of the tape generally debunks that.
The reason, of course, is because minutes turn to hours when the you-know-what hits the fan and someone is standing there watching and waiting.
We recently had a CPR save involving a choking victim - delayed reporting was a major factor ("sure, just wait till he keels over to call..."). Response was rapid, even though the primary response ambulance was out of the area at the hospital, and the victim walked out of the hospital a day or two later, none the worse for wear.
When the ops director (a paramedic who was also first on scene) visited the restaurant the next day, one of the staff questioned (apparently quite loudly) as to why it took "twenty minutes" for help to arrive. We know that it wasn't even close.
So, what's your experience with "the ubiquitous 20 minutes?"