EMT's denied access to patient
I've got a problem, but here is a little background first:
Currently I work part-time for a company that provides contracted EMS services to a "site" that is home to about 5 or 6 different companies. It is a private property site, run by a management company(that contracts us). We have an EMT/Firefighter on duty 24/7 and a paramedic on duty from 0700 to 1900 Monday-Friday. That is what has been contracted through the site and we operate as a fully functional EMS crew. We have a base hospital, medical director and all equipment necessary to provide patient care at whatever certification level we have(Basic or Paramedic).
One client, a customer service call center(company on the site), in particular is being extremely difficult with us, when a paramedic is not on duty. They refuse our EMT's access to the building preventing patient care until a transport unit arrives. Rural Metro is the primary ambulance response and they are about 10-15 minutes away on average, sometimes longer. We have had issues with this client's contracted security company telling our EMT's they may not enter the building. At one point an EMT was allowed access, then forced to pick up all equipment and move the patient outside in order to continue assessing and providing patient care. We have also been told not to come into the building by their security guards and we have to wait outside. I don't see how a security guard has the authority to make a decision for a patient requesting medical care and assistance. To deny that seems illegal, but I may be wrong.
With all this drama happening, we are very concerned with legalities and what could happen to our EMS personnel if a patient decides to take us to court. Is this negligence? Duty to act? What should we do? What measures can we take to ensure we do everything we can to cover our butts in this? Would this fall back on the security company denying us access? Do we need to call law enforcement to aid us in gaining access to the patient? The management company is on board with us, but seems to not be able to persuade the tenant to allow us access. I've researched and tried to find answers but have had no luck. Any help and input would be greatly appreciated! We are in Pima County, Arizona, if anybody is going to look into local law.
Also, I'm sorry if this is the wrong area to post this, I just wasn't sure where else would be better.