Current member & former member Questionnaire Recruit, Retain & get back members
Does anyone or has anyone did an in-house questionnaire
We are currently struggling to recruit new members do to the small community with very limited member potential. We are also having a problem retaining members, in the last 3 years we’ve lost 4 members dropping our current “Actively” responding members from 12 down to 8.
We won a SAFER grant in 2011, but so far are having very limited success with these programs. We have too many factors facing us and going against us when it comes to Recruitment & Retention.
We want to write up a questionnaire to hand out to all of our members and a separate one to send out to all of our former members. For our current members we want to know why they joined, what do they like about the dept, what they don’t like about the dept, what makes them stay, what they’d like to see changed, what they would like to see added to help with recruitment & retention and any idea’s they have to help keep members and help recruit new members.
For the questionnaire for former members, we want to know why they join initially, what they liked about being a member, what they didn’t like while they were a member, what was the reason they are no longer a member, and what it would take to get them to come back.
Has anyone every done one of these questionnaires? What was the response, good or Bad? Did this help your dept make changes to better the dept?