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Thread: Another Sutphen Failure

  1. #1
    Forum Member IronsMan53's Avatar
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    Default Another Sutphen Failure

    I can't believe they actually pay me to do this!!!

    One friend noted yesterday that a fire officer only carries a flashlight, sometimes prompting grumbling from firefighters who have to lug tools and hoses.
    "The old saying is you never know how heavy that flashlight can become," the friend said.
    -from a tragic story posted on firefighterclosecalls.com


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    Default I hope everyone recovers quickly

    Was this contributed to poor maintenance practices or something else?

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    Forum Member HuntPA's Avatar
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    That's what happens when your truck isn't painted red. It forgets that it is a fire truck.

    Actually, knowing the department and the people there, it would not have been a maintenance issue. They are very good at keeping their trucks in shape and performing maintenance.

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    Forum Member FWDbuff's Avatar
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    Quote Originally Posted by captain7 View Post
    Was this contributed to poor maintenance practices or something else?
    Uhhhhhh maybe we should wait for an investigation to be commissioned by the appropriate parties and for the results to be published; nevermind the fact that the answer is probably not known less than 24 hours after the incident.......Just Sayin...........
    "Loyalty Above all Else. Except Honor."

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    Forum Member islandfire03's Avatar
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    there was a parting of the steel cable. That is obvious from the photos.
    What caused it to fail will be discovered during the investigation.

  6. #6
    Forum Member islandfire03's Avatar
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    according to news release , Sutphen has accepted full responsibility for the failure of the cables that they replaced a few years ago. Truck will be repaired at zero cost to department.

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    MembersZone Subscriber npfd801's Avatar
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    Sutphen's credibility went way up in my book... Every other builder with a failure circles the wagons to defend and discredit, while it took Sutphen less than a week to admit an issue with their parts supply chain or an error in installing the wrong cables.
    SCOOBY14B likes this.
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    Quote Originally Posted by npfd801 View Post
    Sutphen's credibility went way up in my book... Every other builder with a failure circles the wagons to defend and discredit, while it took Sutphen less than a week to admit an issue with their parts supply chain or an error in installing the wrong cables.
    Uh, I wouldn't use that as a plus for Sutphen. I'd rather the trucks that they build be more reliable. Sorry doesn't fix a back injury. They need better quality control, and they need to do a better job attending to details. Sutphen can build a good truck, they just need to be consistant.
    SFD_E73_RET likes this.

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    MembersZone Subscriber npfd801's Avatar
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    Quote Originally Posted by johnsb View Post
    Uh, I wouldn't use that as a plus for Sutphen. I'd rather the trucks that they build be more reliable. Sorry doesn't fix a back injury. They need better quality control, and they need to do a better job attending to details. Sutphen can build a good truck, they just need to be consistant.
    I have a different philosophy. Sutphen admitted wrong doing. Other companies will discredit, blame all kinds of things beyond themselves, require a confidentiality agreement to pay off a settlement, etc.

    Sutphen stood up and took the blame for the issue, and relatively quickly. By doing so they left themselves culpable for medical bills for those injured, which I'm sure they'll assume liability for. For some, this will discredit the reputation of their product, but not me.

    For a long time we've heard about front suspensions seemingly failing and falling off a particular brand. You'll never see a public admission of responsibility. This is the same reason we're with our current mechanic. He does great work and is reasonable, but best of all - when he's made a mistake, he admitted it quickly, took full responsibility and made things right. In this day and age that's golden. Our prior mechanic (now a dealer for a particular brand of apparatus) was repeatedly caught in lies about services done (or not done) to our rigs. For this very reason he was fired, and the brand he sells will never put a rig in our building until he's not their dealer.

    We can all rationalize things differently, this is just my take on things.
    FyredUp, ChiefDog, Resq14 and 7 others like this.
    "Share your knowledge - it's a way to achieve immortality." - Stolen from Chase Sargent's Buddy to Boss program

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    I have to agree - the Sutphen Company "manned up" and did so quickly! I happen to represent another brand, but I would hope our people would act accordingly. Kudos to the Sutphen Family!

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    While I guess it's nice that Sutphen fessed up and took responsibility, with the third failure of an aerial in the past two or three years involving cable failure, I think it is more systemic than saying whoops we messed up. It may have been pure luck that nobody has been killed so far. I think there may be some serious design flaws involved. Just saying.

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    So where was the issue in the replacement cables or the work? Are there other towers out there with the same potential? It's nice to see a company not use the "deny, deny, deny" routine, but we don't know what the details may have been. If they admit this is on them, they may have a known or probable issue. Let's see how proactive they take this.

  13. #13
    Forum Member SCOOBY14B's Avatar
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    Quote Originally Posted by donethat View Post
    While I guess it's nice that Sutphen fessed up and took responsibility, with the third failure of an aerial in the past two or three years involving cable failure, I think it is more systemic than saying whoops we messed up. It may have been pure luck that nobody has been killed so far. I think there may be some serious design flaws involved. Just saying.
    Do a little research and you'll see that these 3 "failure" were different causes.

    #1: Palm Beach County FL: Call them and ask...they will tell you that the cause was a lack of oversight and maintenance on their part.

    #2: Arizona: Unfortunately, this case is still in litigation and CANNOT be discussed. I think when the case is over the facts will be enlightening.

    #3: PA: Yep...Sutphen's fault and they admitted it. Doesn't make it right, but will make a stronger and safer company.

    Bottom line though...EVERY manufacturer and EVERY machine has MAINTENANCE requirements. If they are NOT followed...things fail.

  14. #14
    Forum Member SCOOBY14B's Avatar
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    Also, I'd put a Sutphen aerial against any other...any day.

    Sutphen has NEVER had a structural failure.

    Also, how many aerials can flow 5000gpm at 110' without modification?

    No product is perfect, but the Sutphen family is committed to their product and continually stand by what they build. It's a small family owned business, but they build an excellent aerial!!

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    Quote Originally Posted by npfd801 View Post
    I have a different philosophy. Sutphen admitted wrong doing. Other companies will discredit, blame all kinds of things beyond themselves, require a confidentiality agreement to pay off a settlement, etc.

    Sutphen stood up and took the blame for the issue, and relatively quickly. By doing so they left themselves culpable for medical bills for those injured, which I'm sure they'll assume liability for. For some, this will discredit the reputation of their product, but not me.

    For a long time we've heard about front suspensions seemingly failing and falling off a particular brand. You'll never see a public admission of responsibility. This is the same reason we're with our current mechanic. He does great work and is reasonable, but best of all - when he's made a mistake, he admitted it quickly, took full responsibility and made things right. In this day and age that's golden. Our prior mechanic (now a dealer for a particular brand of apparatus) was repeatedly caught in lies about services done (or not done) to our rigs. For this very reason he was fired, and the brand he sells will never put a rig in our building until he's not their dealer.

    We can all rationalize things differently, this is just my take on things.
    Uh, after a while, "manning up" and taking the blame doesn't matter. 36 change over's on one truck in three years, THAT SUCKS. And when the doors latches continually break, and you have to wait 2 weeks for a part (when you're the next town over from the plant) and have to get in from the opposite side, and new trucks catch on fire because of poor wiring from the subcontractor, and you can't use the deck gun with water from the tank because the pump to tank hose collapses, and the clamp on the bumper line piping comes off the first time you use it, etc, etc.....
    Like I said, I'd rather that the trucks they build be more reliable. One dept. I'm on has used them for decades, so I'm VERY familiar with them. The other uses a different brand, and we've had very little problems from those, and great service if we do have a problem

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    Forum Member FyredUp's Avatar
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    The truth be known, we would be hard pressed to find any manufacturer of fire apparatus that hasn't had problems at some point. How they react has been the difference.
    Crazy, but that's how it goes
    Millions of people living as foes
    Maybe it's not too late
    To learn how to love, and forget how to hate

  17. #17
    Forum Member SCOOBY14B's Avatar
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    Quote Originally Posted by johnsb View Post
    Uh, after a while, "manning up" and taking the blame doesn't matter. 36 change over's on one truck in three years, THAT SUCKS. And when the doors latches continually break, and you have to wait 2 weeks for a part (when you're the next town over from the plant) and have to get in from the opposite side, and new trucks catch on fire because of poor wiring from the subcontractor, and you can't use the deck gun with water from the tank because the pump to tank hose collapses, and the clamp on the bumper line piping comes off the first time you use it, etc, etc.....
    Like I said, I'd rather that the trucks they build be more reliable. One dept. I'm on has used them for decades, so I'm VERY familiar with them. The other uses a different brand, and we've had very little problems from those, and great service if we do have a problem
    If you've truly had all those problems with Sutphen, I don't blame you.

    One question...have you contacted your dealer? I know if one of my customers were having those problems they would be handled. I'd bet that if y'all are having those problems...they haven't been communicated.

    My department has been using Sutphen since 1986. Our newest 4 went in service in the last 2 months and we have 2 that have well over 270k miles.

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    "2 that have well over 270k miles" That's a lot of miles on a fire truck.

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    Quote Originally Posted by SCOOBY14B View Post
    Also, I'd put a Sutphen aerial against any other...any day.

    Sutphen has NEVER had a structural failure.

    Also, how many aerials can flow 5000gpm at 110' without modification?

    No product is perfect, but the Sutphen family is committed to their product and continually stand by what they build. It's a small family owned business, but they build an excellent aerial!!
    This may be true. However, three incidents in an almost three year span all involving the cable system is an outlier. Whether it is an engineering problem or a maintenance problem needs to be determined and dealt with for the safety of all involved.

  20. #20
    Forum Member SCOOBY14B's Avatar
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    The first was total user maint issue, 2nd...wait until case is settled, 3rd...cause has been discussed here.

    All manufacturers have has issues. Sutphen hasn't had a structural failure...ever. Who else can claim that? What manufacturers have the largest number of failures?

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