Thread: Staffing

  1. #1
    commfire Guest

    Question Staffing

    Does anyone use a formula or model to calculate minimum staffing requirements for there comm. centers?

  2. #2
    scc911 Guest


    Have you tried the Erlang C formula ( to find out how many FTEs you need, then apply the APCO formula ( to determine relief factor?

    Steve Makky, Sr., ENP
    St. Charles County Gov't.
    9-1-1 System

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