Just this past year Fire Chief Peter Bryan of the Monrovia Fire Department started a new program, A program to evaluate the service our Fire Department provides, What we did is send a questionere out to residents and business's in our area in which we have responded to, On a survey card we ask them five simple questions to evaluate us on, They are based on a scale of 1-5, Here is what we ask
How quickly and efficently did we perform?
We recieved a 4.71 out of a possible 5
How well did we meet needs and expectations?
4.69 out of a possible 5
How well did we explain what is going on?
4.43 out of a possible 5
What is the level of service we provided?
4.64 out of a possible 5
We have also asked a retired Chief to study the departments future needs so we can continue to improve our service
Out here we're always looking for was to improve, We want to be a model for other departments
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01-14-2001, 02:53 PM #1Engine 101Firehouse.com Guest
Leading the way for other FD's to follow
01-14-2001, 10:23 PM #2McpFFFirehouse.com Guest
Outstanding. Didn't I hear that Phoenix had a program similar to yours?
It would be great to get feedback and be able to improve our customer relations, because we are providing a service. Congrats to your dept's progressive attitude.
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