Thread: Cad Systems

  1. #1
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    Question Cad Systems

    we have had problems with our softwear and station toning working since the start of our CAD systems has anybody else had this problem
    Has any agencies had good luck with certain vendors in this issue
    with CAD
    Last edited by FEDERAL Q2B; 04-08-2002 at 09:39 AM.

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    Angry emergitech...

    absolutely, without a doubt, stay away from <a target="new" href="http://www.emergitech.com">emergitech</a>. quite possibly the worst cad system in the history of man. their corporate hq is in our first due area...gotta say i wouldnt be overly upset to see it burn....

    <img src="http://www.stopstart.fsnet.co.uk/smilie/newsaw.gif">

  3. #3
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    I would stay away from Tritech , thats about all I can say about that.

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    my entire career i've only used Tritech and have not been that impressed with them. They released a "newer" version couple of years ago and i truly have not been that happy with it. liked the older version much better. seems more like a downgrade then an upgrade.
    NREMT-P\ Reserve Volunteer Firefighter\Reserve Police Officer
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    Experts built the Titanic, amateurs built the Ark.

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    We use logisys, there are some minor problems that are easily fixed once in a while, just call them and within a few minutes presto! We have even gone through some upgrades recently with no major headaches.
    Firefighter/NREMT-P/Public Safety Diver
    May we ride into the darkness only to return as safe as we started!!

  6. #6
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    We have been using HTE since 1998 and have no problems with the interface. Especially since the Version 6 upgrade.

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    We just recently got a new CAD system. It is produced by PSSI, Public Safety systems Incorporated. There are several features about this system that make our jobs a lot easier, first being the interface with the phone system. If all the callers information is right all we do is hit enter and their information is automatically put into the cad incident and a fire district is recommended. But as with any new system there are some problem

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    Every CAD system is different. Even if the software package is similar, the hardware configuration and interface can be completely different.

    There are many integrated alerting systems that work fine once the bugs are worked out. Step one is getting the bugs worked out (or getting someone in a position of authority to believe there are bugs that need to be worked out). Most systems *can* be workable. The others need to be removed by forklift.

    Steve
    Steve Makky, Sr.

  9. #9
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    911WACKER:

    We use logisys, there are some minor problems that are easily fixed once in a while, just call them and within a few minutes presto! We have even gone through some upgrades recently with no major headaches.
    How I wish this were true here! We use Logisys Firstcall and it manages to get the job done, but barely. There isn't a day when something isn't going wrong lately. Tonight when I left, the section that tones out our firehalls had gone completely nuts. Sometimes it was sending the tones and printout, sometimes it would send tones, printout, and tones again, and sometimes it would send no tones and a garbled printout, or half a set of tones and no printout at all.

    For the longest time we've had a problem where our CFS Dispatcher Queue will simply vanish if you try to merge a call into an existing one. They SAY they have that fixed, but I haven't tried to merge yet.

    A map update a while ago produced tiny tiny breaks in every road leading in and out of the city to our rural areas, except two roads.. meaning that if you try to get driving directions for some places you are rewarded with a list that takes rigs sometimes 60 or 70 miles out of their way.

    Recently the system just plain forgot an entire station existed and would not recommend them for any incidents. Upon fixing that, the system refused to acknowledge that a rig was already on a call and recommended them for other calls in their district at the same time.

    This year we're all going together (Fire, EMS, and Police) on a new tri-services CAD system, and they're going with Intergraph.

    --j., who speaks for himself, not his department, as always.

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    Talking

    We have OSSI and love it. We just had our first server upgrade and it went fairly well. There are some small bugs that they are working out but we like it. When we get a 9-1-1 call we just click a button if the info is correct and it will transfer the info over to calltaker screen. It links to our mapping system. It also links the fire/rescue to alpha paging system for every call they are dispatched to they receive an alpha page. Anyway, their customer service is great too.

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    If anyone has OCI or is thinking of getting OCI Genesis Cad...Please email and I will tell you how bad the system sucks...Ours in our center was installed in Sept of 99 and it is still not working properly..
    All Opinions expressed on here are just that, My Opinion..If you disagree, Take it up with me and not my Fire Chief or Employer..Feel free to Email
    Thanks and Be safe


    ***9/11/01 343 Lost ALL GAVE SOME SOME GAVE ALL***

  12. #12
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    Default CAD

    I have worked with several CAD systems over the years and 2 things I found to be the biggest problems are no two systems are setup alike, the person paying the bill always seems to believe minimum requirements are "Just Fine for Us".

    These two items are the biggest downfall of properly functioning CAD's. Now don't get me wrong, I do not think that any CAD should be a production line setup with the belief of change your policies to match the CAD, but no one wants to continue to pay a CAD script writer/programmer to work weeks just on their problem. Most updates and bug repairs are written for several customers, eventhough each site has changes that affect other items. How many have been promised that "this one will fix it for sure" when instead it screws up another part that was working fine or you get "we lost some of our data on since that last update."

    The other major problem is that the people that are spec'ing out the system think that they know more that the people that have $30k invested in IT degrees or when it comes to vote on purchasing the equipment, they start cutting corners already.

    If you are looking at purchasing a CAD system, make sure that your agency's attorney is part of the committee. You will want to have him request and review a timeline provided by the CAD provider and spell out the penalities against the company for the failure to provide each working module. It is best to spell out each module or specific function (such as paging, mapping, RMS, etc.) and the cost of that function. This will provide a way to show the cost of that item(s) in comparision to the cost of the system to a court if it comes to that. It is also recommended that you insist detailed billing for any changes, fixes, etc for work above the module cost. This will also allow you to show if you are spending more to fix one module than the cost of a new system. This is also recommended for the upgrade of any radio systems.

    Also, try to ensure that your new CAD has a way to separate access and modifications depending on job function. You need to be able to either set up by levels or user who can change what. A dispatcher that is allowed to add notes should not be able to access servers or change other functions. Accountability is the key. One wrong keystroke could cost thousands in repairs or millions in a liability lawsuit for a malfunction.

    As I said I have worked with many CAD's, and I recommend that you make arrangements to visit several sites using the CAD you are considering with knowledgeable members of your agency or committee. Company Reps could be scheduled to meet you there, but allow some time alone with center directors and dispatchers to get one on one information. You may want to try to take this time to build a bond with that department, especially between Directors and IT persons. It may payoff in the future with combined training, purchasing certain equipment only used on occassion with the CAD, or share info on fixes and problems you have experienced. It will also be helpful to video tape their setup and make notes of problems, modules they really liked, and ones they felt were unused or not worth the money.

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