Just Wanted to Say Thank You
THANKS FOR LISTENING
This to all the dispatchers out there. Thanks for listening to all our gripes, open mikes, request for stuff over and over, not yelling back when we yell cause our requests for equipment/manpower isn't fulfilled in a nanosecond, and for the frequent smart-*** remarks or attitude when things are going well.
I like to say this now and then. YOu all do a very difficult job and don't get thanks too often. This is from 13 years of being that thankless "bastard" on the flip side of the mic.
I just have one other thing to say....
I just hate when you set my station bells off in the middle of the night! How rude!!! LOL
Oh come on folks lets be realistic
Let me say that, it might be a simple operation to expect your dispatcher to deal with things that you should take care of yourself, such as "gear" requests.. if you live in east peduka, ar population 36... but the communications professionals in most areas have a whole hell of a lot More to do then play these games... Wether they are "good and proffesional othe cheesiest ones on the air."
I dispatched in a City of 80,000 fopr several years prior to my career firefighters job. I also dispatched in my vollie days, I though it would be cushey, sitting around waiting for the fuego, But lemme tell ya something , as The 1st civilian hired as a public safety dispatcher in that city to compliment 4 full time fire(becoming)P.S. with loads of experiance unde they're belts it was FAR from simple. 14 primary fequencies and 22 secondary or special freqs... 11 911 trunks, 12 primary 7 digit numbers for pd and 16 for the fd , plus extensions to forward routine calls to, your on the 911 trunk , talking someone through CPR pre arrival while monitoring the post arrival dpomestic as someone calls in a pursuit
and the neighboring agency or state pd calls on one PL line while the FD across the river is calling in a multi car accident on the southbound 8 lane highway bridge multiple vehicle .. sorry you wioll be standing at your R1 scene with your thmb up your rear.... .... Sorry, but your priority is right around the bottom of the list... It's not that I cant or wont do the job, its just the way the crap stacks up...
If you have ever heard FDNY when things were hoppin all transmissions are " engine 73 to the bronx urgent"
Bronx standby for an urgent message...ENGINE 73 K ..."
then after the report is made, the dispatcher will often say "bronx to any battalion with a message, bronx to any engine with a message it mght be urgent messages 1st then routine
and keep in mind they have cad on board to eleviate extra in services and such...
The adrenalin rush when its rocking and rolling is as good as any I have experianced in 27 years of firefighting in the street...
and yes we all have differant perspectives...
a real call I recieved...
(911 op 112 whats the emergency? ) I see the screen pop up the Choleman St sunocco gas station ez on ez off the interstate the time is 2300 on friday nite...
(the store clerk) theres a guy outside the booth here, he is covered in blood....
well, is he hurt? was there a MVA on the highway? when you say covered , <I mean head to toe..COVERED!!
OK what is he saying did he ask you to call? < No I just seen him walk up to the booth did you see which direction he came from? < no well , from the north side >>>>
at this point send the ambulance right?
he must be hurt....
he says , here he comes to the window ... static ....
whats going on there ? he says he isnt hurt... can I talk to him? I asked, knowing they were able to allow him to get on an extension without getting him in the booth or the clerk coming out
hello? yes this is the 911 dispatcher what happened are you ok? I am told your all bloody ... Ugggh~~~ mummbles
look I think I just killed my room mate ( where is he? where did you stab him?) IN our apartment... where is that? So and so apts , building 4 apt *&%... ok you said buildg 4 apt *&% how long ago did this happen? oh i just walked here......uh huh is he alone there?
(Vocalert the the ambulance and 1st due truck out to the apt..) for possible force entry for the stabbing victim
what happened to make you stab him? What did he say or do that would make you fight
uggh its a long story... ( I tell him to hold on just a second, cover the phone with my hand... I request the street super and the normal sector to the gas station along with 2 back up cars (4 cops) along with another to secure the apartment crime scene, leaving one cop in the city.... (I called the ER on our PL to possibly expect a stabbing victim)
upon arrival at the apt , the victim had been transported via private vehicle to the ER, buth the ambulance was intercepted by the driver enroute the victim survived 38 stab wounds to the face, chest, stomach, legs, the perp was taken into custody without incident, The police and firefighters (career) who also ran the Ems. were both pleased because I took precaution and acted proffesionally with both agencies with regard to a crime and emergancy... the Truck did respond fully into the scene, and in fact did gain access for the 5th crime scene cop without disturbing the crime scene...
The whole call was reviewed by both the deputy chief of both police and fire ( my direct line supervisors) and I recieved the first of several atta boy letters... because I took into consideraion each part of the large picture not just one or the other
while this was all going on how many less than priority things got put on the back burner? Quite a few, we also had 2 M/A ambulances respond to calls and a 3 car MVA on an expressway off ramp leading into the city, IF not for the SP that night I suspect I would have been 2 cars shorter at that time
well, Like has been stated dont force your hand on the
Dispatchers if at all possible reduce they're workload and carry your nessesities with you in your vehicle... act like a professional out there dont count on others to do it for you