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  1. #1
    Junior Member
    Join Date
    May 2002
    Location
    Upwey Victoria Australia
    Posts
    5

    Default Cairns Viper Swivel/Tilt Mechanism

    Has anyone experienced the failure of the tilt/swivel mechanism?
    Ours has seized up and it is very frustrating that we are having trouble with the supplier out here (down under) getting a replacement whilst ours goes in for repair.
    Do you guys in the States get a replacement when/if your camera has to be repaired?


  2. #2
    MembersZone Subscriber
    Join Date
    Nov 1999
    Location
    ISG Thermal Systems USA
    Posts
    19

    Default

    Fireplan:

    The International Sales Manager for Cairns Viper, (who sold you your equipment I assume) now works for us in our UK offices. Iain Matthews – you may know him – and his assistant, Geraldine, as well – also with ISG now.

    I will forward your post to him – he may be able to assist you, or at least, point you in the right direction.

    Cheers!

    David A. Little
    ISG Thermal Systems USA, Inc.


    P.S. If you wish to contact Iain, click on the ISG advertisement on the upper left-hand side of this forum page - that will lead you to our website - you can send an e-mail from there.

  3. #3
    Junior Member
    Join Date
    May 2002
    Location
    Upwey Victoria Australia
    Posts
    5

    Default

    Thanks David
    The guy we dealt with was Mike Ratney.
    I am keeping the pressure on him, so I will give him one more try!
    Peter

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