Can anybody point me in the direction of National or local standards on the time it takes to process a 911 call? I am working with our 911 center to establish what should be expected from time the phone rings to pickup, from pickup to dispatch etc. Any help would be greatly apprectiated.
You would probably want to contact the American Heart Association, National Center, 7272 Greenville Avenue, Dallas, Texas 75231-4596, to locate your local EMS board. You can also contact AHA at www.cpr-ecc.org. There is also an Emergency Cardiovascular Care Business Management Committee. The chairperson is Vincent J. Bufalino, M.D.. I hope this helps! I took an EMD (Emergency Medical Dispatch) course in Twenty-nine Palms, California, and I was taught it should be answered on the first ring and the call should be dispatched as soon as possible. As you know you need to access a patient in respiratory arrest in less than six minutes. It is also vital to make sure that a patient does not maintain a systolic pressure of below 90mm to sustain the kidneys, heart, brain, and lungs.:)
NFPA also has dispatching standards...I think it's NFPA 1200 or in that area....
Try looking at PEMA. Since there was an unfortunate
accident in Pennsylvania, PEMA took over certification
for calltaker,dispatcher(police/fire are separate) and
911 supervisor. I think they might have info at thier
website www.pema.state.pa.us. Hope that helps