Thread: Standards

  1. #1
    MembersZone Subscriber

    Join Date
    Jan 2001

    Default Standards

    Can anybody point me in the direction of National or local standards on the time it takes to process a 911 call? I am working with our 911 center to establish what should be expected from time the phone rings to pickup, from pickup to dispatch etc. Any help would be greatly apprectiated.

  2. #2
    Permanently Removed
    PrivateJoker's Avatar
    Join Date
    Jun 2002
    John Wayne's Sidecar

    Question EMS

    You would probably want to contact the American Heart Association, National Center, 7272 Greenville Avenue, Dallas, Texas 75231-4596, to locate your local EMS board. You can also contact AHA at There is also an Emergency Cardiovascular Care Business Management Committee. The chairperson is Vincent J. Bufalino, M.D.. I hope this helps! I took an EMD (Emergency Medical Dispatch) course in Twenty-nine Palms, California, and I was taught it should be answered on the first ring and the call should be dispatched as soon as possible. As you know you need to access a patient in respiratory arrest in less than six minutes. It is also vital to make sure that a patient does not maintain a systolic pressure of below 90mm to sustain the kidneys, heart, brain, and lungs.

  3. #3
    Senior Member
    bfpd36's Avatar
    Join Date
    Oct 2001


    NFPA also has dispatching standards...I think it's NFPA 1200 or in that area....
    leather forever

  4. #4
    Junior Member

    Join Date
    Jan 2002
    SE PA


    Try looking at PEMA. Since there was an unfortunate
    accident in Pennsylvania, PEMA took over certification
    for calltaker,dispatcher(police/fire are separate) and
    911 supervisor. I think they might have info at thier
    website Hope that helps
    Joe Badman

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