Standards

[jcheatham]

Can anybody point me in the direction of National or local standards on the time it takes to process a 911 call? I am working with our 911 center to establish what should be expected from time the phone rings to pickup, from pickup to dispatch etc. Any help would be greatly apprectiated.

[PrivateJoker]

You would probably want to contact the American Heart Association, National Center, 7272 Greenville Avenue, Dallas, Texas 75231-4596, to locate your local EMS board. You can also contact AHA at www.cpr-ecc.org. There is also an Emergency Cardiovascular Care Business Management Committee. The chairperson is Vincent J. Bufalino, M.D.. I hope this helps! I took an EMD (Emergency Medical Dispatch) course in Twenty-nine Palms, California, and I was taught it should be answered on the first ring and the call should be dispatched as soon as possible. As you know you need to access a patient in respiratory arrest in less than six minutes. It is also vital to make sure that a patient does not maintain a systolic pressure of below 90mm to sustain the kidneys, heart, brain, and lungs.

[bfpd36]

NFPA also has dispatching standards...I think it's NFPA 1200 or in that area....

[Assistant7]

Try looking at PEMA. Since there was an unfortunate
accident in Pennsylvania, PEMA took over certification
for calltaker,dispatcher(police/fire are separate) and
911 supervisor. I think they might have info at thier
website www.pema.state.pa.us. Hope that helps