1. #1
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    May 2000

    Default McKinsey Report on FDNY Operations 9-11-01

    The long awaited report by the independent, McKinsey & Co. has been released to the public. I was suprised to learn just now, that it is already up on the web. I have not yet looked at it but will post this link to it, then start reading.

    Hope all will keep an open mind as I will try to.

    Here goes:


  2. #2
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    Division 24


    Seems pretty straight forward. I like the fact it did not point fingers or play the "blame game".

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    The entire report is available, as well as related stories and press release at



  4. #4
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    Aug 2001
    25 NW of the GW


    NEW YORK (AP) - Police and fire officials vowed to fight new
    terror threats with better planning, tighter control and improved
    communication systems as they released twin reports Monday
    examining their responses to the World Trade Center attack.
    The reports were prepared by high-ranking department officials
    and management consultant McKinsey & Co., based on dozens of
    interviews, hundreds of pages of computer records and hours of
    radio transmissions.
    "There is no doubt in my mind that we are doing today what the
    heroes of 9-11 would have wanted us to do," Mayor Michael
    Bloomberg said. "It is in that spirit that we present these
    Police Commissioner Ray Kelly and Fire Commissioner Nicholas
    Scoppetta promised to work together more closely as they improved
    their individual departments' operations.
    "We've revised our mobilization procedures, controlling the
    number of personnel who respond at any one time to an event," said
    Kelly, who noted that too many officers responded directly to the
    scene Sept. 11.
    Officials stressed the main objective of the report was to help
    prepare for any future terrorist attack or large-scale disaster.
    "This was not an exercise in Monday-morning quarterbacking,"
    Kelly said.
    Police, who have had historically tense relations with the Fire
    Department of New York, are considering opening their citywide
    system of radio signal-boosting repeaters to the FDNY.
    The fire department suffered serious radio problems on Sept. 11
    that left many commanders and firefighters in the towers unable to
    communicate with each other, the report found.
    The fire department's radios also were incompatible with the
    police system.
    Bloomberg promised to make sure the FDNY's radios work properly
    in any future large-scale emergency, regardless of the cost, even
    if "it turns out we have to replace radios a dozen times."
    Officials repeatedly praised the bravery of Sept. 11 rescuers
    for carrying out what Bloomberg called "the most successful urban
    emergency evacuation in modern history." An estimated 25,000
    people were evacuated from the twin towers that day.
    But the fire department report describes a number of serious
    deficiencies. Some firefighting units failed to follow dispatchers'
    orders to report to staging points dispersed around the trade
    center area, instead heading directly into the twin towers.
    A total of 343 firefighters and 23 NYPD officers died.
    "The FDNY and NYPD rarely coordinated command and control
    functions," the fire department report says. "There were no
    senior NYPD chiefs at the Incident Command Post established by the
    Fire Department."
    The department tracked firefighters in and around the towers by
    using what the report calls an "insufficient" system of moving
    magnets around boards that were destroyed in the trade center
    collapse. The report also points out "substantial delays notifying
    families of the loss of loved ones," because the department's
    family notification database was incomplete and inaccurate.
    The 105-page fire department document recommends the department
    bolster its single hazardous materials unit to better respond to
    potential chemical, biological or radiological attacks.
    Scoppetta described the report as his department's agenda for a
    revamping effort that could cost as much as $275 million. That
    would the cost of installing new repeaters in high-risers and
    upgrading the FDNY radio system without piggybacking onto the
    police department's communication system.
    Scoppetta said the report would be distributed to every
    firehouse in the city.
    Kelly said the police report lauded the department's fast
    actions to evacuate thousands of New Yorkers from lower Manhattan,
    establish temporary morgues near the disaster site, all while
    controlling traffic and policing the city.
    But the review also found there was confusion about the police
    chain of command and the specific roles assigned to police leaders,
    and recommended that in any future catastrophe the department have
    a "visible operation leader identified early and clearly to
    command NYPD response."
    The consultants found the police department had not given most
    officers sufficient counterterrorism training, an issue Kelly said
    was already being addressed.

    (Copyright 2002 by The Associated Press
    Proudly serving as the IACOJ Minister of Information & Propoganda!
    Be Safe! Lookouts-Awareness-Communications-Escape Routes-Safety Zones

    *Gathering Crust Since 1968*
    On the web at www.section2wildfire.com

  5. #5
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    Default Just wanted to repost this...

    ...to remind us once again what was done that day. With all of the Monday morning quarterbacking and necessary debriefing and studying of "what happened", let's just be reminded now what those brothers did:


    Courage Under Fire
    The 21st century's first war heroes.

    Friday, October 5, 2001 12:01 a.m. EDT

    Forgive me. I'm going to return to a story that has been well documented the past few weeks, and I ask your indulgence. So much has been happening, there are so many things to say, and yet my mind will not leave one thing: the firemen, and what they did.

    Although their heroism has been widely celebrated, I don't think we have quite gotten its meaning, or fully apprehended its dimensions. But what they did that day, on Sept. 11--what the firemen who took those stairs and entered those buildings did--was to enter American history, and Western history. They gave us the kind of story you tell your grandchildren about. I don't think I'll ever get over it, and I don't think my city will either.

    What they did is not a part of the story but the heart of the story.

    Here in my neighborhood in the East 90s many of us now know the names of our firemen and the location of our firehouse. We know how many men we lost (eight). We bring food and gifts and checks and books to the firehouse, we sign big valentines of love, and yet of course none of it is enough or will ever be enough.

    Every day our two great tabloids list the memorials and wakes and funeral services. They do reports: Yesterday at a fireman's funeral they played "Stairway to Heaven." These were the funerals for yesterday:

    Captain Terence Hatton, of Rescue 1--the elite unit that was among the first at the Towers--at 10 a.m. at Saint Patrick's Cathedral on Fifth Avenue.
    Lt Timothy Higgins of Special Operations at St. Elizabeth Ann Seton Church, on Portion Road in Lake Ronkonkoma, out in Long Island.
    Firefighter Ruben Correa of Engine 74 at Holy Trinity Catholic Church on West 82nd Street, in Manhattan.
    Firefighter Douglas Miller of Rescue 5, at St Joseph's Church on Avenue F in Matamoras, Pa.
    Firefighter Mark Whitford of Engine 23, at St Mary's Church on Goshen Avenue in Washingtonville, N.Y.
    Firefighter Neil Leavy of Engine 217 at Our Lady Queen of Peace, on New Dorp Lane in Staten Island.
    Firefigher John Heffernan of Ladder 11 at Saint Camillus Church in Rockaway, Queens.

    And every day our tabloids run wallet-size pictures of the firemen, with little capsule bios. Firefighter Stephen Siller of Squad 1, for instance, is survived by wife, Sarah, daughters Katherine, Olivia and Genevieve and sons Jake and Stephen, and by brothers Russell, George and Frank, and sisters Mary, Janice and Virginia.
    What the papers are doing--showing you that the fireman had a name and the name had a face and the face had a life--is good. But it of course it is not enough, it can never be enough.

    We all of course know the central fact: There were two big buildings and there were 5,000-plus people and it was 8:48 in the morning on a brilliant blue day. And then 45 minutes later the people and the buildings were gone. They just went away. As I write this almost three weeks later, I actually think: That couldn't be true. But it's true. That is pretty much where New Yorkers are in the grieving process: "That couldn't be true. It's true." Five thousand dead! "That couldn't be true. It's true." And more than 300 firemen dead.

    Three hundred firemen. This is the part that reorders your mind when you think of it. For most of the 5,000 dead were there--they just happened to be there, in the buildings, at their desks or selling coffee or returning e-mail. But the 300 didn't happen to be there, they went there. In the now-famous phrase, they ran into the burning building and not out of the burning building. They ran up the stairs, not down, they went into it and not out of it. They didn't flee, they charged. It was just before 9 a.m. and the shift was changing, but the outgoing shift raced to the towers and the incoming shift raced with them. That's one reason so many were there so quickly, and the losses were so heavy. Because no one went home. They all came.

    And one after another they slapped on their gear and ran up the stairs. They did this to save lives. Of all the numbers we've learned since Sept. 11, we don't know and will probably never know how many people that day were saved from the flames and collapse. But the number that has been bandied about is 20,000--20,000 who lived because they thought quickly or were lucky or prayed hard or met up with (were carried by, comforted by, dragged by) a fireman.

    I say fireman and not "firefighter." We're all supposed to say firefighter, but they were all men, great men, and fireman is a good word. Firemen put out fires and save people, they take people who can't walk and sling them over their shoulders like a sack of potatoes and take them to safety. That's what they do for a living. You think to yourself: Do we pay them enough? You realize: We couldn't possibly pay them enough. And in any case a career like that is not about money.

    I'm still not getting to the thing I want to say.
    It's that what the New York Fire Department did--what those men did on that brilliant blue day in September--was like D-Day. It was daring and brilliant and brave, and the fact of it--the fact that they did it, charging into harm's way--changed the world we live in. They brought love into a story about hate--for only love will make you enter fire. Talk about your Greatest Generation--the greatest generation is the greatest pieces of any generation, and right now that is: them.

    So it was like D-Day, but it was also like the charge of the Light Brigade. Into the tower of death strode the three hundred. And though we continue to need reporters to tell us all the facts, to find out the stories of what the firemen did in those towers, and though reporters have done a wonderful, profoundly appreciative job of that, what we need most now is different.

    We need a poet. We need a writer of ballads and song to capture what happened there as the big men in big black rubber coats and big boots and hard peaked hats lugged 50 and 100 pounds of gear up into the horror and heat, charging upward, going up so sure, calm and fast--so humorously, some of them, cracking mild jokes--that some of the people on the stairwell next to them, going down, trying to escape, couldn't help but stop and turn and say, "Thank you," and "Be careful, son," and some of them took pictures. I have one. On the day after the horror, when the first photos of what happened inside the towers were posted on the Internet, I went to them. And one was so eloquent--a black-and-white picture that was almost a blur: a big, black-clad back heading upward in the dark, and on his back, in shaky double-vision letters because the person taking the picture was shaking, it said "Byrne."

    Just Byrne. But it suggested to me a world. An Irish kid from Brooklyn, where a lot of the Byrnes settled when they arrived in America. Now he lives maybe on Long Island, in Massapequa or Huntington. Maybe third-generation American, maybe in his 30s, grew up in the '70s when America was getting crazy, but became what his father might have been, maybe was: a fireman. I printed copies of the picture, and my brother found the fireman's face and first name in the paper. His name was Patrick Byrne. He was among the missing. Patrick Byrne was my grandfather's name, and is my cousin's name. I showed it to my son and said, "Never forget this--ever."

    The Light Brigade had Tennyson. It was the middle of the Crimean War and the best of the British light cavalry charged on open terrain in the Battle of Balaclava. Of the 600 men who went in, almost half were killed or wounded, and when England's poet laureate, Alfred Lord Tennyson, learned of it, he turned it into one of the most famous poems of a day when poems were famous:

    Their's not to make reply,
    Their's not to reason why,
    Their's but to do and die:
    Into the valley of Death
    Rode the six hundred.

    Cannon to right of them,
    Cannon to left of them,
    Cannon in front of them
    Volley'd and thunder'd:

    Stormed at with shot and shell,
    Boldly they rode and well,
    Into the jaws of Death,
    Into the mouth of Hell
    Rode the six hundred.

    I don't think young people are taught that poem anymore; it's martial and patriarchal, and even if it weren't it's cornball. But then, if a Hollywood screenwriter five weeks ago wrote a story in which buildings came down and 300 firemen sacrificed their lives to save others, the men at the studios would say: Nah, too cornball. That couldn't be true. But it's true.

    Brave men do brave things. After Sept. 11 a friend of mine said something that startled me with its simple truth. He said, "Everyone died as the person they were." I shook my head. He said, "Everyone died who they were. A guy who ran down quicker than everyone and didn't help anyone--that was him. The guy who ran to get the old lady and was hit by debris--that's who he was. They all died who they were."

    Who were the firemen? The Christian scholar and author Os Guinness said the other night in Manhattan that horror and tragedy crack open the human heart and force the beauty out. It is in terrible times that people with great goodness inside become most themselves. "The real mystery," he added, "is not the mystery of evil but the mystery of goodness." Maybe it's because of that mystery that firemen themselves usually can't tell you why they do what they do. "It's the job," they say, and it is, and it is more than that.
    So: The firemen were rough repositories of grace. They were the goodness that comes out when society is cracked open. They were responsible. They took responsibility under conditions of chaos. They did their job under heavy fire, stood their ground, claimed new ground, moved forward like soldiers against the enemy. They charged.

    There is another great poet and another great charge, Pickett's charge, at Gettysburg. The poet, playwright and historian Stephen Vincent Benet wrote of Pickett and his men in his great poetic epic of the Civil War, "John Brown's Body":

    There was a death-torn mile of broken ground to cross,
    And a low stone wall at the end, and behind it the Second Corps,
    And behind that force another, fresh men who had not fought.
    They started to cross that ground. The guns began to tear them.
    From the hills they say that it seemed more like a sea than a wave,
    A sea continually torn by stones flung out of the sky,
    And yet, as it came, still closing, closing, and rolling on,
    As the moving sea closes over the flaws and rips of the tide.

    But the men would not stop:

    You could mark the path that they took by the dead that they left behind, . . .

    And yet they came on unceasing, the fifteen thousand no more,
    And the blue Virginia flag did not fall, did not fall, did not fall.
    The center line held to the end, he wrote, and didn't break until it wasn't there anymore.

    The firemen were like that. And like the soldiers of old, from Pickett's men through D-Day, they gave us a moment in history that has left us speechless with gratitude and amazement, and maybe relief, too. We still make men like that. We're still making their kind. Then that must be who we are.

    We are entering an epic struggle, and the firemen gave us a great gift when they gave us this knowledge that day. They changed a great deal by being who they were.

    They deserve a poet, and a poem. At the very least a monument. I enjoy the talk about building it bigger, higher, better and maybe we'll do that. But I'm one of those who thinks: Make it a memory. The pieces of the towers that are left, that still stand, look like pieces of a cathedral. Keep some of it. Make it part of a memorial. And at the center of it--not a part of it but at the heart of it--bronze statues of firemen looking up with awe and resolution at what they faced. And have them grabbing their helmets and gear as if they were running toward it, as if they are running in.
    "Let's roll." - Todd Beamer, one of a group of American soldiers who handed the terrorists their first defeat.

    Joe Black

    The opinions expressed are mine and mine alone (but you can borrow them )and may not reflect those of any organization with which I am associated (but then again, they just may not be thinking clearly).

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    Thanks for that Brother!


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    Default Thanks, hfd...

    That one still brings tears. This lady, Peggy Noonan, a columnist for the Wall Street Journal, freaking GETS IT.

    I love what she told her young son while showing him a picture of Pat Byrne climbing up the stairs: "Never forget this--ever!"
    "Let's roll." - Todd Beamer, one of a group of American soldiers who handed the terrorists their first defeat.

    Joe Black

    The opinions expressed are mine and mine alone (but you can borrow them )and may not reflect those of any organization with which I am associated (but then again, they just may not be thinking clearly).

  8. #8

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    Jan 2002
    I crossed the river from Bucks to Mercer County,New Jersey

    Thumbs up

    Thanks for that BucksEng91...what can I say...WOW!!!

  9. #9
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    Default Re: MCKINSEY & COMPANY

    Originally posted by stroutkristen
    There needs to be a dedicated repeater system located in a remote area from NYC.
    The repeater may be remote, but the antennas need to be local to provide the coverage needed. Otherwise the low power portable would not be able to reach it.

    Originally posted by stroutkristen Ideally, Rescue 1 would be in charge of designating the officers assigned to this specialized team.

  10. #10

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    Apr 2002
    Cranford, New Jersey


    To the wall street journal article... AMEN. I started reading the McKinsey reports yesterday. They are an amazing peice of work.

    What are the irons? Is that a Hillside thing?

  11. #11
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    Lockport, New York


    Bucks, Thanks for the WSJ article.......I was awed and filled with admiration on Sept 11, 2001. When I participate in our town's memorial ceremony on Sept 11, 2002 I will be thinking about the sentiments expressed in this article and the men who 'walked the walk' that day.

  12. #12
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    Warminster, PA

    Default There will be...

    ...the inevitable unwavering, and even unflattering look at tactics and strategies, the effort to identify what could have been done differently or better, for use in the future, but the fact remains - what those firefighters (or firemen, to use Ms. Noonan's choice of words) did on that morning was a thing of great love, ultimate courage, and quintessential American-ness. She's right - it was like D-Day.

    I will never forget that. And I will live and work to be worthy to be called "brother firefighter".
    "Let's roll." - Todd Beamer, one of a group of American soldiers who handed the terrorists their first defeat.

    Joe Black

    The opinions expressed are mine and mine alone (but you can borrow them )and may not reflect those of any organization with which I am associated (but then again, they just may not be thinking clearly).

  13. #13
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    Feb 2001
    MI. USA


    After reading the report. All I have to say is I just hope that any internal changes that need to be made are made and that they are made in the best interest of the Firefighter's from FDNY. They have my full support and I tip my leather to all of you and hope that you have the backing to make the changes!

    GOD Bless the 343 Brother's you did it and you did it right!

    Last edited by FF.1205; 08-29-2002 at 05:37 PM.

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