1. #1
    MembersZone Subscriber

    Join Date
    Jan 2001

    Default Dispatch Standards

    Our Dispatch is under the PD and even though we have a great relationship with our PD our performance of our dispatch is not what we would like it to be. As we are trying to educate and modify, I was looking for any help with Standards I am aware of NFPA but what else? What do you use to motivate your dispatch center to process calls quickly, to notify you of situations that are of importance not just calls, and generally perform as a FD you need. Thank You for your assistance in this matter!

  2. #2
    Forum Member
    MrJim911's Avatar
    Join Date
    Jul 2002


    Answers to your question:

    Proper Training.
    SOP's for dispatch only.


    What is their average call taking length? What specific problems are you having with them? How long is there training once they get hired? What type of continuuing education do you send them to every year? Telecommunicators are only as good as their training and trainer(s).

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