Has anyone heard the latest batch of OnStar ads to hit the airwaves? I hear them infrequently on AM radio here in Calgary, Alberta, but the latest one that I heard yesterday kind of ticked me off.
The gist of it is, a caller to OnStar reports she has been stung by a bee and doesn't have her medication with her. She wants to know where the nearest hospital is. The OnStar rep tells her that so-and-so medical center is "approximately 14 miles away" and he'll stay with her while she drives there so he can tell her where to turn at the junctions!
If this is the policy of OnStar - to allow injured people to drive themselves to medical facilities, when the OnStar rep doesn't know if the hospital may be on diversion or otherwise inappropriate - instead of connecting the caller to local EMS so they can respond to the scene and provide advanced emergency care immediately and on the way to the appropriate hospital - then I think OnStar is being quite irresponsible.
Anyone else have any opinions on this service, their ads, etc.? I think the concept overall is great, but the execution is flawed. I've heard some horror stories and some great success stories from other dispatchers about how OnStar has been to them.