HAVE PATIENCE !!! easier said than done...
We got our 1199 link about 11:00am on 9/20.. took it to the bank that afternoon and faxed, emailed, and snail mailed it that afternoon. Received an acknowledgement on the website on 9/30 and to my personnal email account on 10/6. Finally got my questions ( 14 of them !! ) on 10/17 and sent them back on 10/19 and received an acknowledgement on 10/21.
As of today.... still waiting ..
ps.. I got more questions because we applied for a fire /smoke detector system for our firehouse.. and it is a landmarked structure.