1. #1
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    Post Dispatcher blamed for no response-Interesting!

    Glenwood woman blames dispatcher for not sending firefighters
    desvgc
    GLENWOOD, Iowa (AP) - A Glenwood resident is holding a Mills
    County emergency dispatcher responsible for damage to her home,
    loss of possessions and six buildings burned on her property
    because the dispatcher failed to send firefighters.
    Christine Hetrick said she came home from work about 4 a.m. on
    Feb. 6 to find smoke damage to her home, her dog poisoned, her
    possessions burned, and several buildings on the rural Glenwood lot
    in ashes.
    "I started screaming and couldn't stop," Hetrick said. "It
    was just unimaginable. . . . All of those things could have been
    avoided if they had sent anyone out there."
    Hetrick said it's bad enough that her roommate "flipped out"
    and burned almost all her possessions in a 10-hour rampage. But she
    was stunned again two months later when she learned that a neighbor
    called a fire dispatcher early in the rampage, but the dispatcher
    never sent any firefighters.
    Randall Thompson, director of the emergency communications
    center, acknowledged that the dispatcher failed to send
    firefighters.
    He attributed it to "human error" but declined to elaborate or
    describe the "appropriate disciplinary action" he took against
    the dispatcher.
    "Dispatchers are humans, and they are prone to mistakes," he
    said Thursday.
    Hetrick, whose roommate, Patty Will, has been charged with
    arson, animal torture and animal abuse, now wants the Mills County
    E911 Communications Center to help her with an estimated $200,000
    in losses.
    Hetrick said she doesn't blame the police or fire department,
    only the dispatcher who answered the call.
    Hetrick, who received a letter of explanation from Thompson this
    week, said she would like to see the county do more.
    "They had to know what's going on, but it's like they don't
    care," she said. Hetrick wants the emergency communications center
    to help her rebuild or help so she can live in her home again.
    "I mean I don't even have a lawn mower, " she said.
    "Everything I had was in those buildings."
    Hetrick said Will's rampage started around 6 p.m. Feb. 5 when
    Will, her roommate of about 12 years, began burning her own clothes
    in a bonfire outside. Will then drove her own car into the front
    yard of the property both women owned and set it on fire.
    That's when a neighbor called 911. The 6:43 p.m. call indicated
    that the neighbor had seen the woman burning the day before, and
    she thought it might have been a controlled fire that had gotten
    out of control.
    Will allegedly set six buildings on the lot ablaze. Hetrick said
    she ransacked the home, taking the VCR, telephones, coats and other
    household items to throw in a bonfire outside.
    Then she allegedly set a fire in the basement of their house.
    Hetrick said Will told her later that she hoped to kill the women's
    two dogs in the fire. When that didn't work, Will went to the
    refrigerator and took out some painkiller medication and injected
    the dogs, killing Hetrick's dog.
    When Hetrick arrived home around 4 a.m., she was horrified by
    what she saw. She ran into the house calling for her roommate.
    "She came to the basement steps with a flashlight in one hand
    and a syringe in another and she just asked me what was the
    matter," Hetrick said.
    Will's attorney, Bill Bracker of Council Bluffs, said, "If
    Patty did what they said she did, it doesn't sound like there was
    reasoning going on."
    ---
    Information from: The Des Moines Register,
    http://www.desmoinesregister.com

    (Copyright 2004 by The Associated Press. All Rights Reserved.)
    Proudly serving as the IACOJ Minister of Information & Propoganda!
    Be Safe! Lookouts-Awareness-Communications-Escape Routes-Safety Zones

    *Gathering Crust Since 1968*
    On the web at www.section2wildfire.com

  2. #2
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    Hey '77 ......think Pat would have our ***** if we did this ?
    IACOJ both divisions and PROUD OF IT !
    Pardon me sir.. .....but I believe we are all over here !
    ATTENTION ALL SHOPPERS: Will the dead horse please report to the forums.(thanks Motown)
    RAY WAS HERE 08/28/05
    LETHA' FOREVA' ! 010607
    I'm sorry, I haven't been paying much attention for the last 3 hours.....what were we discussing?
    "but I guarentee you I will FF your arse off" from>
    http://www.firehouse.com/forums/show...60#post1137060post 115

  3. #3
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    Not me............ She loves me......... Maybe I could get back in Kayla's room finally if I did that..........

  4. #4
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    That is just..........
    Attached Images Attached Images  
    If you don't do it RIGHT today, when will you have time to do it over? (Hall of Fame basketball player/coach John Wooden)

    "I may be slow, but my work is poor." Chief Dave Balding, MVFD

    "Its not Rocket Science. Just use a LITTLE imagination." (Me)

    Get it up. Get it on. Get it done!

    impossible solved cotidie. miracles postulo viginti - quattuor hora animadverto

    IACOJ member: Cheers, Play safe y'all.

  5. #5
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    Before I say anything more... know that I have nothing but love for a quality dispatcher. They are the lifeline for all of the emergency services -- police, fire & EMS.

    However, dispatch is an area often overlooked in many agencies. Among municipal employees, emergency communications usually falls third to police & fire in terms of respect, benefits & compensation. The unfortunate result, I think, is a large number of employees who are just working a job instead of dedicating themselves to a career.

    Also, the problem could be the culture within the dispatch center. I know of several instances where dispatchers received a report of a "small fire" and sent police officers to investigate instead of notifying the fire department. The reasoning? They didn't want to "get all of the firemen out for nothing."

    The dispatcher in Gleenwood, Iowa should be disciplined. If someone calls because they see a fire (even if it's possible that it's a controlled burn), a company should be sent to at least investigate.

    I love to tell a story that happened in a town here in Arkansas. The county-wide dispatch is run by the police department. One night, they received several calls about heavy smoke in a residential neighborhood. They sent a police officer to investigate. He dismissed the smoke as being from an area sawmill. Moments later, dispatch paged out the FD when someone called to report the real cause of the smoke -- the working fire in the attached picture.
    Attached Images Attached Images  

  6. #6
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    I hear ya there cosmo... for the number of false calls we've had to 'investigate' smoke somewhere and found little or nothing to worry about, I'd rather go, look and observe than work my butt off dealing with something that could have been dealt with using a garden hose way early on.
    If you don't do it RIGHT today, when will you have time to do it over? (Hall of Fame basketball player/coach John Wooden)

    "I may be slow, but my work is poor." Chief Dave Balding, MVFD

    "Its not Rocket Science. Just use a LITTLE imagination." (Me)

    Get it up. Get it on. Get it done!

    impossible solved cotidie. miracles postulo viginti - quattuor hora animadverto

    IACOJ member: Cheers, Play safe y'all.

  7. #7
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    well at least they knew they werent gonna get canceled !!!!!!
    IACOJ both divisions and PROUD OF IT !
    Pardon me sir.. .....but I believe we are all over here !
    ATTENTION ALL SHOPPERS: Will the dead horse please report to the forums.(thanks Motown)
    RAY WAS HERE 08/28/05
    LETHA' FOREVA' ! 010607
    I'm sorry, I haven't been paying much attention for the last 3 hours.....what were we discussing?
    "but I guarentee you I will FF your arse off" from>
    http://www.firehouse.com/forums/show...60#post1137060post 115

  8. #8
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    If our dispatch receives a call of smoke, fire anything like that they automatically send the fire department. They would rather have to cancel everyone than have it turn out to be something, and no one be enroute. I know every area is different, but around here the police/sheriff do not repond to fire/smoke reports.

  9. #9
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    I would rather be sent and not needed than needed and not sent.
    "Be polite, be professional, but have a plan to kill everybody you meet.
    --General James Mattis, USMC


  10. #10
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    Ok so this is just my opinion, but that dispatcher had no right to NOT send anyone to the scene that the neighbor called in...but also...who is to say that maybe the dispatcher wasnt in on it with thr room mate?? I know I might be grasping at straws here ...but why else would the dispatcher NOT have sent anyone... I mean all of these calls are recorded and at the very least sending a police officer over to investigate would have been ok to begin with if she did not want to "disturb" the fire department. I think that this dispacther should be fired for what she did and instead of the Communications center being sued...the dispatcher should be sued....because the dispatchers superior didn't tell her to NOt tone anyone out to the scene...she made that call herself. Obviously that dispatcher is unable to handle stress and being under pressure if they want to call it a "human mistake". And if that is the case....then dispatching is NOT the job for her. Maybe she needs to put herself in the owners shoes that just lost her home and everything she owned. How would she feel if her house was on fire and the dispatcher recieving the call decided "Naw I dont think i will bother the fire department today"
    Ok so that is my opinion. Like I said...who is to say that the dispatcher wasn't in on this fire???
    ~~Jenni~~
    Canaan C19

  11. #11
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    Jenni, being that there was only one call on it - and it was from a woman who wasn't sure about it and said the woman was burning something outside the day before, I wouldn't say that the dispatcher is probably an acquaintance of this psychopath and knew about her plans and wanted to risk her job for the woman. I'm sure she probably thought it was just a controlled burn. I doubt she even planned it. She probably just started burning something - and then went psycho and wanted to burn everything.

  12. #12
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    Ok I see your point....but at the very least...the dispatcher should have sent someone out to check on it...that is a dispatchers job...and about her being in on it...it was just a thought...but someone should have gone to check on it...whether it be the fire dept or police dept .... I think that the dispatcher needs to be disciplined for not sending anyone out to that call...

    ~~Jenni~~

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