1. #1
    Junior Member

    Join Date
    Jan 2004

    Default Customer/run surveys

    Does anyone out there mail/handout any type of survey after calls? I'm looking for some input on what to put on something like this.
    Any comments or suggestions are appreciated.

  2. #2
    MembersZone Subscriber
    UTFFEMT's Avatar
    Join Date
    Nov 1999
    Park City, Utah


    We use to have surveys after calls, we would call the family after the incident mostly EMS related I think. It has been a few years since we did this so ill look around and see if I can find an old survey for you and email it your way or post it online here.
    Front line since 1983 and still going strong

  3. #3
    55 Years & Still Rolling
    hwoods's Avatar
    Join Date
    Jun 2002
    Glenn Dale Md, Heart of the P.G. County Fire Belt....

    Thumbs up Almost.......................

    This is a good idea, and we are also looking at doing something similar. Our idea is to go to a neighborhood a few days after a Fire or unusual incident that affected more than one home, and go door to door with a letter to the resident explaining what happened, what we did, and why. This will be done in a manner to avoid any privacy concerns and avoiding anything that could hamper an investigation, if there was/is one. We fully intend to use this visit to a neighborhood as a recruitment tool also.
    Never use Force! Get a Bigger Hammer.
    In memory of
    Chief Earle W. Woods, 1912 - 1997
    Asst. Chief John R. Woods Sr. 1937 - 2006

    IACOJ Budget Analyst

    I Refuse to be a Spectator. If I come to the Game, I'm Playing.


  4. #4
    Forum Member
    Weruj1's Avatar
    Join Date
    Dec 1999
    NW Ohio


    has been discussed.............but never came to fruition ......I think it is a good idea.
    IACOJ both divisions and PROUD OF IT !
    Pardon me sir.. .....but I believe we are all over here !
    ATTENTION ALL SHOPPERS: Will the dead horse please report to the forums.(thanks Motown)
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    LETHA' FOREVA' ! 010607
    I'm sorry, I haven't been paying much attention for the last 3 hours.....what were we discussing?
    "but I guarentee you I will FF your arse off" from>
    http://www.firehouse.com/forums/show...60#post1137060post 115

  5. #5
    Forum Member
    NFD159's Avatar
    Join Date
    Feb 2003
    Northwood, OH


    I also think it's a good idea. I was just talking about this the other day.

    Is this appropriate for calls that don't end well? I know we don't just want input from the calls where everything went as planned, but I'm not sure if I want to give one to families who lost a loved one.

  6. #6
    Junior Member

    Join Date
    Jan 2004


    Thanks for the interest in this topic-I guess that if we go this route, mailing a survey in response to calls that didn't have a happy ending would have to be done. If you only poll the people that had a good outcome the results my be misleading. I was thinking that by getting input from the public/people we serve, we can find out what we need to do to improve our services.

  7. #7
    Permanently Removed
    CALFFBOU's Avatar
    Join Date
    Sep 2002

    Default Ok, here we go..

    Mailing something to someone is too time comsuming.

    Here a good example. Currently, the Orange County
    Fire Authority in CA (www.ocfa.org) will give
    the patient or family member a pre-address, stamped
    survey to fill out and send it.

    Super easy, no stamps and the survey comes filled out
    straight to you. OCFA reported a 98% positive return
    on the cards. This is pretty good considerig they
    run (I think) about 80,000 calls a year. (8 battalions,
    62 stations)
    Last edited by CALFFBOU; 05-18-2004 at 11:17 PM.

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