Response times start when the call comes in to dispatch for us
It may not be a big deal - I am not making excuses. We are a volunteer fire company - this is what I have noticed.
In our situation - the call comes into dispatch and is immediately logged as the start time of the incident. Our dispatchers are fairly good but some times it takes several minutes before they can ascertain what the call is and what is needed. There have been documented times where it takes up to 4 minutes to calm folks down and figure out the emergency.
This four minutes is still clock time that our fire company needs to make up. Our times are not from tones going out on the pager but when the call enters dispatch and is answered.
Seems like a nit - but if the 6 minutes are critical to measure lets look at the process and not a knee jerk reaction that it is all on the FD.
My two cents.
Yep - Sorry about that...
My mistake - I missed it when I posted.