Turning radio volume off?
I thought I would ask the other end of the 911 spectrum. I am a FF and we have had a severe problem with dispatch turning down the volume on the radio when we are not on an alarm, or when we are on an alarm. We our the only district in the county that has our own private radio channel, we are also the busiest district dispatched by this 911 center besides the sheriffs office. We have had several problems with calling in walk in alarms and not getting dispatch to answer us, or not answering us when we are on dispatched alarms. When they do they respond its usually with with a "sorry we had the volume off" or sorry "we were talking to PD" or we were on a 911 ( i can understand that one) but i would think this is a great liability and a safety hazard to us especially, when we need priority help and no one on the other end responds, which has occured in the past. Any thoughts or ideas to help??
I am thoroughly amazed......
that this is allowed to continue. Non-professional "dispatchers" (yes the quotes are on purpose) that care so little about their job that they don't monitor the radio is a black-eye for those of us that take our CAREER seriously. Not only is it a liability for your department, but it's a major safety issue for you personally. If they truely are on 911 then a slight delay could be acceptable. If they were on another radio, a slight delay (depending on priority) could be acceptable. Radio volume turned down for no apparent reason is NOT ACCEPTABLE in any situation.
Once my anger at these people subsides I'll check back and offer ideas on resolving the situation.
you mean this happens other places ?
I am surprised I missed this until today. We too are dispatched by a "State of the art" center that does PD for 1 township, 1 village and 1 City (us). They do FD/EMS for 1 township that has 2 station and a full time medic unit and chief and 1 city (us again)with one station and a full time chief.
How we got where we are is of course a LONG story, we (the FD) were excited as we had just overhauled our SOG's and this would allow for a fresh start for us in terms of how we manage dispatch. This center is in the township noted as above and staffed by a third party agency that runs the full time medic unit there. We created a Dispatch Handbook, went to the center when they were doing training and went over the handbook.Crated policies and procedures as well.
Well.....................needless to say ..............I call them on it when they mess up, gone are the days of old, when nothing happened.One of biggest complaints is that they (admittedly) turn down the radio due to skip. While I understand that listening to skip isnt fun, and it is not my problem we are on a simplex county wide fire band.......I got into a HUGE situation with a dispatcher there about this issue while on stand by at one of commmunities biggest events. Here we are calling and calling .......then call on the phone ....oh ya we had you turned down. It is unreal .......and has happened on more than one occassion. It creates paperwork and I hate to sound threatening .......but sometimes you need to put wording aobut consequences by them not listening to the radio. :mad: