Hey guys, I'm not here to bash the Firestore, but I was wondering if anyone else has had problems with wrong items being shipped to them, and if there's a lack of assistance from customer service to get it fixed? This is an ongoing issue that they haven't resolved, heck they can't even answer my daggone e-mails! So currently I am stuck with something that I am NOT able to use and have been charged around $50 more than what the dern thing is worth! (what they sell it for)
This kinda alarms me because they have always been good to me, I have spent alot of money there, and then this stuff starts.....
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Thread: Problems With The Firestore....
02-19-2006, 08:32 PM #1
Problems With The Firestore....
Last edited by WMFF12; 02-19-2006 at 08:34 PM.Giggity - Giggity!
02-19-2006, 10:48 PM #2
I have never experienced any problems with them. Have you tried to call them and actually speak to a human being? They have always gone out of their way to assist me when I have called them.Richard Nester
Orrville (OH) Fire Dept.
"People don't care what you know... until they know that you care." - Scott Bolleter
02-19-2006, 11:17 PM #3
- Join Date
- May 2001
- Recently relocated to Baltimore County, MD
Nothing but great service from them whenever I have ordered. I called them on the phone once and they were very knowlegable.Tom
Never Forget 9-11-2001
Stay safe out there!
02-19-2006, 11:35 PM #4
I know they recently switched to a new warehouse/distribution center. I don't know if that would have anything to do with it.
I've had pretty good luck with them.
IAFF Local 2339
K of C 4th Degree
"Fir na tine"
02-20-2006, 06:14 AM #5
I've always had good service, but then I have never returned anything.When opening up the roof remember plywood comes in 4' X 8' sheets.
IACOJ proud member
02-20-2006, 07:39 AM #6
I had a shipping/inventory error that took a while to clear up about three years ago, but haven't had any trouble before or since. My last order was several months ago.ullrichk
a ship in a harbor is safe. . . but that's not what ships are for
02-20-2006, 06:04 PM #7
Ahh.... a new warehouse.... now that makes sense! That would explain the wrong thing sent! I have returned stuff to them before without any hassle whatsoever... But like I said, this is kinda wierd that this is going on....
Actually by the time I get home from work it's usually too late to call them up, so the email thing is the next best way to get a hold of them...
I reckon I might have gone off a little half cocked, I still wanted to get some info from all of you folks.... Thanks a bunch!Giggity - Giggity!
02-21-2006, 05:34 PM #8GFDSlappyRobFirehouse.com Guest
I absolutly love that company... hands down the best prices and some of thier more expensive items are still hundreds less than Galls!!!
02-22-2006, 12:09 AM #9
- Join Date
- Jul 2003
- Plymouth Meeting, PA
i just order from them about 3 weeks ago. From speaking with the sales rep, as already stated, they just moved into a new warehouse and are still trying to get things sorted out. I received my items in about a week's time, but out of 6 SCBA mask bags, three were back ordered.
I believe they are open on Saturdays. Try them then by phone unless you work on Saturdays.
02-22-2006, 12:21 PM #10
ive oredred from them a couple times and have nothing but good things to say about them.
02-22-2006, 12:44 PM #11
- Join Date
- Feb 2000
- Chesapeake Bay
I've never had a problem. Ordered a custom made shield once and it arrived in 9 days.
02-23-2006, 02:42 AM #12
Originally Posted by WMFF12
- Join Date
- Jul 2005
- Marion, Mississippi
We ordered and recieved the wrong items. The boxes also arrived looking like they had been dragged from Firestore to Mississippi behind the truck.
I called TERESA @ Firestore and the snafu was corrected immediately.
The customer service was great.
I agree that the warehouse change might have been the problem.
Perhaps they could ensure the workers speak and read English proficiently and the problem would be solved.
02-25-2006, 10:08 AM #13
- Join Date
- Jun 2004
- Tulsa, OK, USA
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