1. #1
    MembersZone Subscriber
    WMFF12's Avatar
    Join Date
    Jul 2005
    Location
    Ohio
    Posts
    115

    Angry Problems With The Firestore....

    Hey guys, I'm not here to bash the Firestore, but I was wondering if anyone else has had problems with wrong items being shipped to them, and if there's a lack of assistance from customer service to get it fixed? This is an ongoing issue that they haven't resolved, heck they can't even answer my daggone e-mails! So currently I am stuck with something that I am NOT able to use and have been charged around $50 more than what the dern thing is worth! (what they sell it for)

    This kinda alarms me because they have always been good to me, I have spent alot of money there, and then this stuff starts.....
    Last edited by WMFF12; 02-19-2006 at 09:34 PM.
    Giggity - Giggity!

  2. #2
    Forum Member
    MetalMedic's Avatar
    Join Date
    Dec 1999
    Location
    The Home of Smucker's Jelly
    Posts
    1,266

    Default

    I have never experienced any problems with them. Have you tried to call them and actually speak to a human being? They have always gone out of their way to assist me when I have called them.
    Richard Nester
    Orrville (OH) Fire Dept.

    "People don't care what you know... until they know that you care." - Scott Bolleter

  3. #3
    This space for rent
    NYSmokey's Avatar
    Join Date
    May 2001
    Location
    Recently relocated to Baltimore County, MD
    Posts
    1,018

    Default

    Nothing but great service from them whenever I have ordered. I called them on the phone once and they were very knowlegable.
    Tom

    Never Forget 9-11-2001

    Stay safe out there!

    IACOJ Member

  4. #4
    Forum Member
    fireman4949's Avatar
    Join Date
    Oct 2005
    Location
    Tallahassee, Florida
    Posts
    2,323

    Default

    I know they recently switched to a new warehouse/distribution center. I don't know if that would have anything to do with it.

    I've had pretty good luck with them.




    Kevin
    Fire Lieutenant/E.M.T.
    IAFF Local 2339
    K of C 4th Degree
    "LEATHER FOREVER"
    Member I.A.C.O.J.
    http://www.tfdfire.com/
    "Fir na tine"

  5. #5
    Forum Member
    PFDTruck2's Avatar
    Join Date
    Jun 2005
    Posts
    421

    Default

    I've always had good service, but then I have never returned anything.
    When opening up the roof remember plywood comes in 4' X 8' sheets.

    www.94firedept.com

    IACOJ proud member

  6. #6
    MembersZone Subscriber
    ullrichk's Avatar
    Join Date
    Jan 2002
    Location
    Deleted by the forum gremlins
    Posts
    1,663

    Default

    I had a shipping/inventory error that took a while to clear up about three years ago, but haven't had any trouble before or since. My last order was several months ago.
    ullrichk
    a.k.a.
    perfesser

    a ship in a harbor is safe. . . but that's not what ships are for

  7. #7
    MembersZone Subscriber
    WMFF12's Avatar
    Join Date
    Jul 2005
    Location
    Ohio
    Posts
    115

    Default

    Ahh.... a new warehouse.... now that makes sense! That would explain the wrong thing sent! I have returned stuff to them before without any hassle whatsoever... But like I said, this is kinda wierd that this is going on....

    Actually by the time I get home from work it's usually too late to call them up, so the email thing is the next best way to get a hold of them...

    I reckon I might have gone off a little half cocked, I still wanted to get some info from all of you folks.... Thanks a bunch!
    Giggity - Giggity!

  8. #8
    GFDSlappyRob
    Firehouse.com Guest

    Default

    I absolutly love that company... hands down the best prices and some of thier more expensive items are still hundreds less than Galls!!!

  9. #9
    Forum Member

    Join Date
    Jul 2003
    Location
    Plymouth Meeting, PA
    Posts
    298

    Default

    i just order from them about 3 weeks ago. From speaking with the sales rep, as already stated, they just moved into a new warehouse and are still trying to get things sorted out. I received my items in about a week's time, but out of 6 SCBA mask bags, three were back ordered.

    I believe they are open on Saturdays. Try them then by phone unless you work on Saturdays.

  10. #10
    Forum Member
    Maverick9110E's Avatar
    Join Date
    Nov 2004
    Location
    OakRidge,NJ
    Posts
    366

    Default

    ive oredred from them a couple times and have nothing but good things to say about them.

  11. #11
    MembersZone Subscriber

    Join Date
    Feb 2000
    Location
    Chesapeake Bay
    Posts
    284

    Default

    I've never had a problem. Ordered a custom made shield once and it arrived in 9 days.

  12. #12
    Forum Member

    Join Date
    Jul 2005
    Location
    Marion, Mississippi
    Posts
    144

    Default

    Quote Originally Posted by WMFF12
    Hey guys, I'm not here to bash the Firestore, but I was wondering if anyone else has had problems with wrong items being shipped to them, and if there's a lack of assistance from customer service to get it fixed? This is an ongoing issue that they haven't resolved, heck they can't even answer my daggone e-mails! So currently I am stuck with something that I am NOT able to use and have been charged around $50 more than what the dern thing is worth! (what they sell it for)

    This kinda alarms me because they have always been good to me, I have spent alot of money there, and then this stuff starts.....



    Yep.
    We ordered and recieved the wrong items. The boxes also arrived looking like they had been dragged from Firestore to Mississippi behind the truck.

    I called TERESA @ Firestore and the snafu was corrected immediately.
    The customer service was great.

    I agree that the warehouse change might have been the problem.
    Perhaps they could ensure the workers speak and read English proficiently and the problem would be solved.

  13. #13
    Forum Member

    Join Date
    Jun 2004
    Location
    Tulsa, OK, USA
    Posts
    20

    Smile A different email address to try...

    If the original poster could try sending an email to either the Customer Service manager @ switmer@thefirestore.com or to the Sales & Marketing manager @ jimwitmer@thefirestore.com, I'm sure either one would be glad to assist you with the problem.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Scott NxG2 Problems Anyone?
    By mightymouse21 in forum Firefighters Forum
    Replies: 1
    Last Post: 11-22-2005, 10:25 PM
  2. Communication Problems: Philly and elsewhere.
    By FiftyOnePride in forum Firefighters Forum
    Replies: 11
    Last Post: 10-28-2004, 12:07 AM
  3. World Of Fire Report: 01-16-04
    By PaulBrown in forum World of Fire Daily Report
    Replies: 0
    Last Post: 01-18-2004, 01:35 AM
  4. Replies: 3
    Last Post: 07-25-2003, 08:11 AM
  5. FDNY FF's & respiratory problems
    By NJFFSA16 in forum The 9-11 Tragedy
    Replies: 0
    Last Post: 09-10-2002, 03:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Log in

Click here to log in or register