Fire dispatcher finds persistence pays off
BOSTON, April 22 (UPI) -- A Boston fire dispatcher who persisted in tracking an emergency call about carbon monoxide poisoning, is credited with helping save the lives of five people.
The person who made the emergency call from a cell phone Thursday hung up without leaving an address, the Boston Globe reported. Jack McKenna Jr. called back and was told that the emergency was over.
McKenna was unable to trace the location because the calls were made on a cell phone. But he called back again and got a message that included the name of the company and then got the address from directory assistance.
When firefighters arrived at Whitney Building Products, they found more people had been overcome by fumes from a forklift than the person who made the emergency call had realized.
The victims were treated at Massachusetts General Hospital and released Thursday night.
McKenna said he only did what fire dispatchers are trained to do.
"You don't know if it is an emergency issue or an accident, so you always want to follow up on it," he said.
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04-22-2006, 05:26 PM #1
- Join Date
- Jul 1999
- Flanders, NJ
Good Dispatcher Story for a Change
04-22-2006, 06:21 PM #2
- Join Date
- May 2001
- Recently relocated to Baltimore County, MD
Good story George. For every screw up in the news, there are thousands of these examples of quick thinking each day on the behalf of dispatchers and call takers.Tom
Never Forget 9-11-2001
Stay safe out there!
04-22-2006, 10:33 PM #3
- Join Date
- Nov 2004
I'm sure there are many more of these stories, but the news doesn't write up on them because they would rather report the "bad" rather than the "good"
04-22-2006, 11:23 PM #4
Now how do you expect to get a purple hydrant with such heart warming posts as this George?
As said before there are thousands of incidents of dispatchers being over-cautious and it paying off...but that doesnt sell papers."There are only two things that i know are infinite, the universe and human stupidity. And im not so sure about the former."
For all the life of me, i cant see a firefighter going to hell. At least not for very long. We would end up putting out all the fires and annoying the devil too much.
04-23-2006, 01:17 AM #5Originally Posted by PattyV
EXACTLY!!! I see it almost every day at work.
Thanks for the post George. You might even have a soft chewy center in you someplace......but don't worry, I won't spread that around.Jason Knecht
Altoona Fire Dept.
IACOJ - Director of Cheese and Whine
EAT CHEESE OR DIE!!
04-23-2006, 07:51 PM #6
- Join Date
- Feb 2002
Good post, we all rember the time that we have a "confusing dispatch" but tend to forget all the good ones.Stay Safe ~ The Dragon Still Bites!
04-25-2006, 01:34 AM #7
You wouldn't let a journalist tell you how to do your job...Originally Posted by shvfr4
Also, the only stories that "sell papers" are almost always the ones that appear above the fold on page one. This represents a minute percentage of stories that appear in a single paper. The bulk of stories -- good or bad -- are written and published because it is believed they are of interest to the readers.
04-25-2006, 04:16 AM #8Originally Posted by cozmosisJust someone trying to help! (And by the way....Thanks for YOUR help!)
Aggressive does not have to equal stupid.
** "The comments made here are this person's views and possibly that of the organizations to which I am affiliated" **
04-25-2006, 06:18 AM #9
- Join Date
- Jan 2005
Well, I for one am glad to read a positive news story about a dispatcher who wasn't afraid to dispatch."Yeah, but as I've always said, this country has A.D.D." - Denis Leary
04-25-2006, 06:31 AM #10Originally Posted by cozmosis
04-25-2006, 01:49 PM #11Originally Posted by THEFIRENUT
Originally Posted by THEFIRENUT
I didn't mean to hijack this thread. Kudos to the dispatcher for doing an outstanding job. There are many in the profession that might have stopped short. He didn't. (Of course, that's what makes this story news. )
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