Below are some pratice exam questions for Judgement, Human Relations and Problem Solving. We will be posting more in the future. Good luck !!



1. To maintain an enthusiastic attitude toward your required duties and your fellow firefighters, you should do which of the following?

A) totally immerse yourself in your job at all times
B) try to maintain an equal balance between your job as a firefighter and your home life
C) your job should be your first responsibility and your home life following as a close second
D) maintain a positive attitude toward your fellow firefighters and treat them as you would your family

2. According to police department regulations, a notification will NOT be made by a police officer to relatives of a firefighter who is killed or injured while on duty without the permission of the fire officer in charge.

Consider the following situation: An on-duty firefighter is injured seriously in an auto accident and the first police officer on the scene immediately calls the injured firefighter's wife to inform her of the hospital to which her husband was being taken to. The action of the police officer in this case is:

A) proper, because it conforms to the notification policy.
B) proper, because the next of kin should always be notified in cases involving the hospitalization of firefighters.
C) improper, because the police officer does not have permission to make this notification.
D) improper, because the police officer should have notified the firefighter's wife in person.

3. Engine 17, Engine 22 and Squad 3 arrive at the scene of a one and one-half story dwelling located on a cul-de-sac in which fire is coming from the first floor. A neighbor approaches the officer and two firefighters concerning pertinent details about the fire. Which of the following would be the first question for the officer to ask the neighbor?

A) Where do you live and what is your address?
B) Is there anybody presently in the house?
C) Did you see anybody running from the house or do you know how the fire started?
D) How long have the occupants lived at this address?

4. At the scene of a house fire or accident, a firefighter’s mental attitude is very important. This is because:

A) at the scene of an emergency, firefighters must be able to process all information and think clearly and must be able to project a calm presence
B) they must be able to think quickly on their feet and make rash decisions at the spur of the moment
C) many of the civilians at an emergency scene want firefighters to be cordial and attentive to them during the emergency
D) without a strong mental attitude, the rigors and dangers of the job would affect the firefighter both mentally and physically


5. You and another firefighter recently have graduated from the fire training academy. During the academy, there were several times where your views and opinions differed from his. You have now been assigned to the same station on the same 24-hour shift. It will be easier for you to convince this firefighter whose comments and opinions differ from yours if you would:

A) try to make some allowances for his/her views before discussing your own different views
B) be very strong and positive in your views
C) tell the other firefighter that your views are the correct ones and his/her views are not within today’s thinking for the 21st century
D) point out all the downsides to the other firefighter’s opinion without discussing any advantages

6. Two firefighters at your station appear to have an intense dislike for each other. The best way for you as a firefighter to keep cordial relations between these two individuals is to:

A) try to agree with both of the firefighters
B) take the side of one of the firefighters, discussing the advantages of them as a firefighter
C) try to avoid topics which may proceed into an angry situation between the firefighters and try to keep on cordial, professional terms with both of them
D) do not have any interaction with the firefighters to avoid additional friction between the two firefighters

7. When one of your fellow firefighters has been continually disrespectful to you, you as a firefighter should do which of the following first?

A) tell the firefighter that you deserve the same respect as other firefighters and you will immediately discuss their behavior with a superior officer
B) tell the person on a one-to-one basis how you feel about their disrespectfulness to you
C) if the firefighter continues to be disrespectful, become hostile to him
D) if the disrespectfulness continues, resign as a firefighter and move on to another department


JUDGMENT, HUMAN RELATIONS, AND PROBLEM SOLVING
ANSWER KEY



1. B – By maintaining an equal balance between your job as a firefighter and your home life, you are allowing yourself the opportunity to enjoy life more, which will reflect in a positive manner in both your home and work lives.

2. C – The action by the officer was improper because, according to police department regulations, relatives of a firefighter who is killed or injured while on duty will not be notified by a police officer without the permission of the fire officer in charge.

3. B – Firefighters number one concern arriving at a fire is the life safety of the occupants. Therefore, the most appropriate first question to be asked by the officer would be if there was anybody presently in the house.

4. A – At the scene of an emergency, firefighters must be able to process all information and think clearly and must be able to project a calm presence.

5. A – You should try to make some allowances for his/her views before discussing your own different views.

6. C – Try to avoid topics which may proceed into an angry situation between the firefighters and try to keep on cordial, professional terms with both of them.

7. B – The best course of action is to talk to the firefighter who has been disrespectful to you on a one-on-one basis and let him/her know how you feel about their behavior.



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