1. #1
    Forum Member

    Join Date
    Mar 2000
    Location
    El Paso, TX.---Member of EPFD
    Posts
    2

    Smile Recommendations for new CAD software.

    I am a Lieutenant in the Communications division of our department. Our department is beginning the process of upgrading our CAD system (we are currently using Tiburon). We have so far recieved presentations from TriTech, Integraph, InterAct and New World Systems to name a few. What CAD software does your department utilize and why? Which would you recommend? Any input you could provide would be greatly appreciated.

    Thanks,

    Lt. Candelaria
    EPFD

  2. #2
    MembersZone Subscriber

    Join Date
    Jul 2006
    Location
    Outside Philadelphia
    Posts
    519

    Default

    All I can say is DON"T GO WITH INTERGRAPH!!! Nothing but problems. 3 years now and it's still not working like it should.

  3. #3
    Forum Member

    Join Date
    Mar 2000
    Location
    El Paso, TX.---Member of EPFD
    Posts
    2

    Default

    JTFIRE80,

    Could you please email me with details? Right now Integraph is the frontrunner and your post has just raised alot of eyebrows. My Chief would like all the info you might be able to provide. Thanks.
    My email address is rcandela@elp.rr.com.

  4. #4
    Forum Member
    MrJim911's Avatar
    Join Date
    Jul 2002
    Location
    Illinois
    Posts
    225

    Default

    Ruben your going to run into that with every CAD system you ask about. I was at a conference sitting at a table with 8 people. All used HTE, half the table loved it, the other half hated it. All at different agencies. There is no rhyme or reason to it. When you look at the proposals that come in from each company you need to see which one will best suit your agency.

    I've heard great things about New World, but I've also heard horror stories.

    Out of the ones you listed, I've never heard of Tri-Tech.
    Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

  5. #5
    MembersZone Subscriber

    Join Date
    Mar 2003
    Location
    La Crosse, WI
    Posts
    33

    Default

    I'd agree that you're going to run into problems with any CAD system you use. We've been using VisionAir CAD for about 6 years, and have had good success with it, and have had problems. What we have found to be most important is how the provider is to work with to fix problems and take suggestions.

    VisionAir has an active users group (they're meeting next week, and one of our supervisors is going) that includes users from all over the country. They bring up a wide variety of issues and work hard to improve the system for as many users as possible.

    Our FDs haven't used it yet, but they will be coming on board soon. We can expect to run into some problems, and some issues, especially with the use of engines, quints and rescue units, and how we use 1 quint + 1 rescue to equal 1 engine for certain calls.

    As I said, the most important thing is to find a CAD provider that has a reputation for working with the users to develop and maintain the best possible system.

    Good luck!
    Joe O'Keefe

  6. #6
    Forum Member

    Join Date
    Jun 2004
    Posts
    17

    Default

    We had Intergraph and went to a local vendor out of East Haven / Branford CT call NEXGEN. It sucks and we never should have left Intergraph. Intergragh was helpful with their on-site staff and was always making changes for the needs of the department.

    I wish we went back to them...or never left.

    BTW...this was a Police Department

  7. #7
    Dispatch Dweller
    Jay911's Avatar
    Join Date
    Sep 1999
    Location
    On the way to the station. Really. It's 12 kilometers away and there's traffic.
    Posts
    339

    Default

    My agency went from 3 different CAD systems (CAVIS, Intergraph I/CAD, and Logisys FirstCall) to a combined tri-services deployment of Intergraph I/CAD. You will get 20 opinions if you ask 20 people here. I personally love it. I find most of the people who hate it or, should I say, dislike it, feel this way because they're reluctant to change or unaware of how to reproduce the behavior/performance they're used to from the old system, via the new system. And, with all due respect to people who give Intergraph a hard time, I think the same problem applies there. I believe Intergraph to be far more powerful and user-friendly and configurable than any CAD system I've worked with.
    --jay.

  8. #8
    MembersZone Subscriber

    Join Date
    Apr 2003
    Location
    Bellbrook, OH, USA
    Posts
    5

    Default

    We Currently use Aegis by New World. Meets our needs and are looking to expand it's use to include some neighbors. I am also familiar with Emergitech, CMI, Geac and Spillman. Out of those, I believe that New World, Geac, and Spillman are all good, flexible products with excellant customer service. I can not say as much for CMI and Emergitech.

    As pointed out earlier, if they meet your needs.... I would put together a scoring system based on your needs so you can rate them, That usually helps to make a more objective decision.

  9. #9
    Forum Member

    Join Date
    Mar 2006
    Location
    German Valley, IL
    Posts
    52

    Default

    Are you lookin for just CAD or a GIS solution? I would recommend looking at ESRI.com. I have used the ArcGIS program a lot and it is very powerful in what you can do and pretty easy to use. You can export files created to a free viewer ArcExplorer. No, I do not work for them or sell the product, I have just had great experiences using the product.

  10. #10
    Forum Member

    Join Date
    Jun 2002
    Location
    Keystone, OK
    Posts
    64

    Default

    The City of Sand Springs and Keystone Volunteer Fire Department are dispatched by the same center and they have used Cushing Technologies CAD system for a couple of years and it is great. As a former dispatcher it was easy to use and it interfaces with Firehouse software and station alerting systems. They are very inexpensive and WONDERFUL people to work with.

    www.cushingtechnologies.com
    Brian Cook
    Asst. Chief

  11. #11
    Forum Member

    Join Date
    Mar 2006
    Posts
    90

    Default

    You should also at least look at IMC-Information Management Corp. out of MA. www.IMCUS.com

    I have been using them for over 10 years at 3 different departments and have always had goood luck with them. It can be a little buggy sometimes, but as long as your CAD administrator is knowledgeable and not afraid to call for help when needed the system works great and is very adaptable.

  12. #12
    MembersZone Subscriber

    Join Date
    Dec 2006
    Location
    Virginia
    Posts
    11

    Talking InterAct

    I am the Communications Supervisor for our municipality and we have had InterAct since 2004. It is a great system and majorly operator friendly. We have had a wonderful experience with it and they upgrade you periodically to give you the latest versions out there.

  13. #13
    MembersZone Subscriber

    Join Date
    Sep 2006
    Location
    Pentwater, MI
    Posts
    14

    Default

    We switched from a legacy CAD system to OSSI in August of 2003. Overall, I like it. We use it for fire, EMS, and law enforcement to manage our two county area that covers almost 2000 square miles. Volume is @75,000 calls annually.

    I don't have another Winodws based system to compare it to, but as a former systems analyst, I will say that it is impressively stable on our Windows 2000 platform.

  14. #14
    Forum Member

    Join Date
    Jan 2007
    Posts
    8

    Smile CAD Systems that WORK

    I know several departments that use the integrated CAD system from Information Management Corporation (IMC) out of Grafton, Massachusetts (www.imcus.com). The best part of their CAD system is the automatic backfill into the NFIRS report...it's really slick.

  15. #15
    Forum Member
    Lifeguard911's Avatar
    Join Date
    Jan 2007
    Location
    Chaffee County, Colorado
    Posts
    119

    Default

    It is true that you find people that love or hate their respective CAD systems. It is human nature. My department uses a system called SLUETH. Everyone here (except the Supervisor who selected it, of course) hates it. Why? Programming problems like they cannot integrate WordWrap into the narrative sections of the call entries. Also, in our Master Name list of businesses, one day a business may be listed for call entry, then the next day it is missing. Very frustrating. There is also no mapping feature.

  16. #16
    Forum Member

    Join Date
    Jun 2004
    Posts
    17

    Default

    Reguardless who you go with....make sure the tech support is available ON SITE 24/7.

    Do not rely on your dispatchers to be CAD techs...they have enough on their plate already.

  17. #17
    Forum Member
    MrJim911's Avatar
    Join Date
    Jul 2002
    Location
    Illinois
    Posts
    225

    Default

    I don't think on site 24/7 tech support is realistic. That would mean every CAD company in the country would have techs in every state.

    They should have 24/7 service via phone and remote connection. And whoever your IT guy/gal/dept is should be able to assist on site.
    Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

  18. #18
    Dispatch Dweller
    Jay911's Avatar
    Join Date
    Sep 1999
    Location
    On the way to the station. Really. It's 12 kilometers away and there's traffic.
    Posts
    339

    Default

    Quote Originally Posted by MrJim911 View Post
    I don't think on site 24/7 tech support is realistic. That would mean every CAD company in the country would have techs in every state.
    On-site 24/7 tech support is an absolute must. Our center has six or seven IT staff dedicated to CAD and nothing else. They're not employees of the CAD vendor, but they know the code and the machines inside out. Only exceptionally difficult situations require intervention by the (headquartered in this city) vendor.
    --jay.

  19. #19
    MembersZone Subscriber

    Join Date
    May 2006
    Location
    AL
    Posts
    43

    Default

    We use Intergraph.Personally I like it and it has been easy to use and learn.We havent really had any major problems with it.

  20. #20
    Forum Member

    Join Date
    Jan 2001
    Location
    Louisa KY
    Posts
    402

    Default

    We have had interact for 6 years now. It is a nice system and pretty easy to learn and use. The only problems we've had with it, is the Unit list rearranging itself and bumping units off. And sometimes you can end a cad and it will stick on the screen for a while. Other then that its been a pretty nice system.
    "I truly believe that tradition is important to the long-term survival of the fire service."-Lt. Andrew Fredricks, FDNY,9-11-01

  21. #21

    Join Date
    Feb 2009
    Posts
    4

    Default

    Please ignore comments made by BruceT as it is well known that he works for IMC.

  22. #22
    MembersZone Subscriber

    Join Date
    Jan 2008
    Posts
    20

    Default

    My agency uses Emergitec which seems to work pretty well they offer 24/7 remote tech support and also it is fully int with priority dispatchs Pro QA program for EMD pre arrival dispatch medical advice and instruction

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Minitor IV Software
    By bobsnyder in forum The Off Duty Forums
    Replies: 19
    Last Post: 01-26-2008, 11:58 PM
  2. Need help with purchasing a new laptop
    By HeavyRescueTech in forum The Off Duty Forums
    Replies: 36
    Last Post: 04-01-2005, 09:39 AM
  3. CAD and records management software
    By 4watters in forum Meet and Greet
    Replies: 0
    Last Post: 12-01-1999, 10:42 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Log in

Click here to log in or register