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  1. #1
    MembersZone Subscriber Dickey's Avatar
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    Default Webteam is trying...here's proof

    I had correspondance with the Webteam in the last couple of days regarding some of the "issues" and just wanted to let everyone else know the reply.......

    ______________________________ ___

    This is the reply to my first email to them:


    Hi,
    Thanks so much for bringing this to our attention. All offensive posts have been removed and the user has been banned (again).

    And thank you for your patience! We actually have just set up for several staff members to be able to moderate from home in the evenings. We are also considering giving moderator status to trusted, longtime members of the forum.We are also looking at ways to improve the way our registration works so that we can prevent this from happening in the future.

    We welcome suggestions and thank you for your continuted support!

    Sarah
    Webteam


    And again....the reply to the second one
    ______________________________ _____________________________

    Hello,


    Thank you for bringing this to our attention. We appreciate it when our
    members notify us of innappropirate threads so that we can take action. All
    of these derogatory threads have been removed and the user has been banned.

    All of us at Firehouse.com deeply regret this incident. There is no reason
    that such vile, disgusting material should ever be on our sites, or any
    site. We are just as upset about this as you and we appreciate and
    acknowledge your faith and trust that we would remove this immediately. We
    thank those of you have brought it to our attention and are looking into all
    options available to us to try and prevent a similar such problem from
    happening again.

    We are, as most of you know, in a large process of change. Change not just
    among our team, but in our infrastructure as well. With this change, we look
    forward to being able to support the features that have led us to being a
    premier public safety site as well as launch new endeavors. Growing pains in
    any part of life are tough and require adjustment and patience. We know you
    have been patient enough, but we ask that you would continue to bear with us as we adjust to our situation.

    Hopefully you are encouraged by our reply, although we deeply regret the
    instance that has provoked it. Please know that we are continually working
    to support you and provide you with the best information on behalf of the
    fire and EMS service, as well as working to make our delivery of this to you
    as highly efficient as possible.

    Again, we apologize for this problem, and are working to prevent it from happening again.


    The Webteam of Firehouse.com

    ______________________________ _________________

    They are making and effort and so far I am confident they will come up with something new soon.
    Last edited by Dickey; 02-01-2007 at 06:27 PM.
    Jason Knecht
    Assistant Chief
    Altoona Fire Dept.
    Altoona, WI

    IACOJ - Director of Cheese and Whine
    http://www.cheddarvision.tv/
    EAT CHEESE OR DIE!!


  2. #2
    MembersZone Subscriber mcaldwell's Avatar
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    Default

    I hope so. He's back with an almost legitimate sounding name this time.
    Never argue with an Idiot. They drag you down to their level, and then beat you with experience!

    IACOJ

  3. #3
    Keepin it real Fyrechicken's Avatar
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    Thumbs up

    Webteam is on the ball tonight, Thanks!

    But the night is young
    Peace to our fallen brothers...

    9/11/01 NYC WTC

    7/4/02 Gloucester City, NJ

    -=IACOJ=- The proof is in the crust

    ......Work hard, play hard, and always have fun along the way......

  4. #4
    MembersZone Subscriber JohnVBFD's Avatar
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    Default Master Yoda

    "Do or do not. There is no try."

  5. #5
    Forum Member RspctFrmCalgary's Avatar
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    Exclamation

    He's back again.

    FireChiefShfd34

    Post reported and request to the webteam to cease new users for a few days, as already suggested by others.
    September 11th - Never Forget

    I respect firefighters and emergency workers worldwide. Thank you for what you do.

    Sheri
    IACOJ CRUSTY CONVENTION CHAIR
    Honorary Flatlander

    RAY WAS HERE FIRST

  6. #6
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    Default

    Glad someone is getting a response from the WT cause I still have yet to get one.
    IACOJ
    FTM-PTB

  7. #7
    Forum Member RspctFrmCalgary's Avatar
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    Default

    I just sent a PM as well.
    September 11th - Never Forget

    I respect firefighters and emergency workers worldwide. Thank you for what you do.

    Sheri
    IACOJ CRUSTY CONVENTION CHAIR
    Honorary Flatlander

    RAY WAS HERE FIRST

  8. #8
    Forum Member
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    Default

    We are also considering giving moderator status to trusted, longtime members of the forum.We are also looking at ways to improve the way our registration works so that we can prevent this from happening in the future.
    That's the best idea they ever had, wonder how they came up with that?

  9. #9
    Keepin it real Fyrechicken's Avatar
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    Thumbs down

    It's going to be a long night
    Peace to our fallen brothers...

    9/11/01 NYC WTC

    7/4/02 Gloucester City, NJ

    -=IACOJ=- The proof is in the crust

    ......Work hard, play hard, and always have fun along the way......

  10. #10
    MembersZone Subscriber
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    Default

    they did a good job of getting rid of those posts this time around tonight

  11. #11
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    Default

    Indeed... WT shows signs of life.

    My subscription has at long last been activated.

    It should not have taken so long....... but yes, they are trying.

    Thanks WT.

  12. #12
    Forum Member Chief2701's Avatar
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    Default

    Quote Originally Posted by RspctFrmCalgary View Post
    He's back again.

    FireChiefShfd34

    Post reported and request to the webteam to cease new users for a few days, as already suggested by others.
    I'm most curious why he claims to be the Chief of the SHFD? That would be me....Some of you may remember a tread last September titled "Disgrace" it envolved my department. The forums in our local newspaper was shut down for over a month because of a troll who was posting porn, and libelous attacks on myself and the SHFD as well as others. As soon as they came back up he was back everynight with a new screen name.Eventually the moderators permantely eliminated him or so it seems, he hasn't made an appearance in over 3 weeks. If the web team would like to contact me I can put them in touch with the Times moderator who has a long list of banned IP addresses. Myself and the members of the SHFD have always suspected that this individual is a former disgruntled SHFD firefighter.
    [FONT=Times New Roman]Douglas R. Patton
    IACOJ
    "Omnis Cedo Domus"
    I am now a former Chief and the views, opinions, and comments are mine and mine alone.
    Isaiah 6:8

  13. #13
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    Quote Originally Posted by Chief2701 View Post
    I'm most curious why he claims to be the Chief of the SHFD? That would be me....Some of you may remember a tread last September titled "Disgrace" it envolved my department. The forums in our local newspaper was shut down for over a month because of a troll who was posting porn, and libelous attacks on myself and the SHFD as well as others. As soon as they came back up he was back everynight with a new screen name.Eventually the moderators permantely eliminated him or so it seems, he hasn't made an appearance in over 3 weeks. If the web team would like to contact me I can put them in touch with the Times moderator who has a long list of banned IP addresses. Myself and the members of the SHFD have always suspected that this individual is a former disgruntled SHFD firefighter.
    Could be a coincidence... there are a lot of SHFDs out there...

  14. #14
    55 Years & Still Rolling hwoods's Avatar
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    Thumbs up Well...........

    I Have, as everyone knows, been rather critical of the direction that these Forums were taking recently. As many of you saw, (In another thread) I engaged The Management (WT?) in conversation, in order to try to find out just what the problems were, and to see what we could do to help. It seems that some things are starting to turn around, and I would only ask that everyone please be patient a little longer, and give the WT room to work. Thank You, Stay Safe out there. Harve
    Never use Force! Get a Bigger Hammer.
    In memory of
    Chief Earle W. Woods, 1912 - 1997
    Asst. Chief John R. Woods Sr. 1937 - 2006

    IACOJ Budget Analyst

    I Refuse to be a Spectator. If I come to the Game, I'm Playing.

    www.gdvfd18.com

  15. #15
    Forum Member FyredUp's Avatar
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    Default

    I appreciate the webteam doing their best to get rid of these individuals who seem to wish nothing but ruin on the forums.

    I have to say though I am 100% against member moderators. I believe it is the job of the owners and those tasked with running the web site to be the guardians of it. I have found the majority of the forums I belong to that have member moderators do not run smoothly or fairly. Friends of the moderators seem to always get far more lenient treatment than those that are just members of the forum. Essentially cliques form and dominate the forums with the support and power of the member moderators. Could it be different here? Perhaps...but I doubt it. Sorry if that offends anyone, it is just my humble opinion.

    FyredUp

  16. #16
    MembersZone Subscriber Dickey's Avatar
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    Default

    I see your point FyredUp and never thought of that. Whoever they would be could say they would be professional but I could see that open another can of worms too.

    Maybe reporting on fairness by other members to the WT would take that power away from member moderators? I think if this happens where members could be moderators, I'm sure there will be some sort of application process and hopefully a background check. Can't be anon anymore if that's what you want to do. I think it will be a learning process, again, IF that happens. I would like to think that we are professionals and at least can handle a little monitoring from time to time.

    Chief2701...........I would give the WT the name of your suspect to check out and see if they want to pursue a harassment complaint with their local law enforcement......

    I agree with Harve too.........we must be patient. They are learning as they go too. We just have to keep reporting it when we see it and eventually it will be handled.
    Jason Knecht
    Assistant Chief
    Altoona Fire Dept.
    Altoona, WI

    IACOJ - Director of Cheese and Whine
    http://www.cheddarvision.tv/
    EAT CHEESE OR DIE!!

  17. #17
    Forum Member DeputyChiefGonzo's Avatar
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    As a moderator on two forums, I feel that I am pretty fair when it comes to deleting offensive posts.

    One can agree to disagree, and I will allow them to post their opinions, as long as it it civil.

    And to answer the question that I know will come up...
    Yes, I have had to use the Monty Python approved "Bailiff, whack his peepee" moderator power a few times. I follow the adage of "praise in public, scold in private". I send a PM or email to the member if I feel that it has gone too far.

    In my 5 years+ as a moderator, I have only had to outright ban a person once.
    Last edited by CaptainGonzo; 02-02-2007 at 07:23 AM.
    ‎"The education of a firefighter and the continued education of a firefighter is what makes "real" firefighters. Continuous skill development is the core of progressive firefighting. We learn by doing and doing it again and again, both on the training ground and the fireground."
    Lt. Ray McCormack, FDNY

  18. #18
    MembersZone Subscriber MalahatTwo7's Avatar
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    Patience is a virtue. And we must all try to be "virtuous" at least for a little longer. I also received a msg from the WT the other day - first one EVER. So hopefully things are moving in a good direction.

    To the WT: Keep up the good work!
    If you don't do it RIGHT today, when will you have time to do it over? (Hall of Fame basketball player/coach John Wooden)

    "I may be slow, but my work is poor." Chief Dave Balding, MVFD

    "Its not Rocket Science. Just use a LITTLE imagination." (Me)

    Get it up. Get it on. Get it done!

    impossible solved cotidie. miracles postulo viginti - quattuor hora animadverto

    IACOJ member: Cheers, Play safe y'all.

  19. #19
    Forum Member DeputyMarshal's Avatar
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    Quote Originally Posted by CaptainGonzo View Post
    As a moderator on two forums, I feel that I am pretty fair when it comes to deleting offensive posts.
    One of the safest systems for volunteer moderators I've used is to limit moderators to moving questionable posts to a hidden holding area rather than deleting them. Deletion is forever but posts moved to a holding area can be restored by the Admin if s/he feels that the moderator has overreacted.

    Also, providing a "Moderators Only" sub-forum allows mods to discuss problem users among themselves to decide when it's time to step in.

    Quote Originally Posted by CaptainGonzo View Post
    I follow the adage of "praise in public, scold in private". I send a PM or email to the member if I feel that it has gone too far.
    A very good rule for moderators. Sometimes it's prudent to post general reminders but individual users should never be singled out in the public forum.

    Quote Originally Posted by CaptainGonzo View Post
    In my 5 years+ as a moderator, I have only had to outright ban a person once.
    Try moderating a gaming forum with a high percentage of pre-adolescent kids... It happens a bit more often there.
    "Nemo Plus Voluptatis Quam Nos Habant"

    The Code is more what you'd call "guidelines" than actual rules.

  20. #20
    Forum Member FyredUp's Avatar
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    I am going to preface my comments with a small disclaimer:

    "YES, I have been suspended here and on other websites for my less than polite responses to others. YES, I had it coming. NO, I am not without blame and I am not claiming to be a victim in every case."

    My latest adventure with being suspended started in another website involving woodworking. I asked a completely serious question and was piled on by some of the "Brilliant" people of the clique there. When I responded to them in kind they sent a moderator buddy of theirs after me and HE fired a shot at me and I responded. The next thing I know I am getting pm's from a second moderator telling me to "WATCH MY STEP" and that I better apologize. Well, being perhaps a little stubborn I said no, I just responded in to him the same way he posted to me. Well. needless to say I got suspended and as I watched the entire thing unfold online even after I was gone the clique kept piling on and the mods did nothing for a couple of days then they finaly closed my topic.

    Sorry, there is a major difference between being a member moderator and a founder or co-founder of a site and moderating there. I still believe member moderation would be a serious mistake. I think a better answer is a posting of the rules right here on the forum as a reminder of the rules. Operators of this forum should be on the site as much a humanly possible and swift punishment to those who post the kind of crap that we are talking about.

    Look, it's simple really. If the mods haven't taken care of a problem poster yet just don't read the garbage they post. Eventually they will get banned.

    I feel every bit as strong about my opinion on this as some do about leather helmets, smooth bore nozzles and lime green fire trucks.

    FyredUp
    Last edited by FyredUp; 02-02-2007 at 08:43 AM.

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