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Thread: SCOTT pack help

  1. #1
    Forum Member ffexpCP's Avatar
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    Question SCOTT pack help

    I need a screw for a SCOTT pack. We replaced the batteries for the heads up display and one of the screws sheared right off.

    Our dealer sent us some screws but they were the wrong type. He sent the ones for the harness with the allen wrench head. I need the small phillips head screws. I decided to go looking for a part number. No luck. I checked the books, I checked online, I called SCOTT tech support. They were less than helpful.

    Scott: tech support, this is Bill.
    Me: I'm looking for a part. It's a 4.5 with the heads up display, we need a screw for the battery compartment.
    Scott: is it the type with the batter in the long silver box?
    Me: yep
    Scott: That pack's obsolete. You can't get anything for it anymore. No gaskets, no screws, nothing.
    Me: (annoyed) ok, thanks. [click]

    I kinda find that hard to believe. There is a (looks like) a factory sticker with the date September 2003. I doubt they would stop supporting a 4 year old product.

    Anyway...

    Anyone know what I'm talking about? It's the model of pack that has the battery compartment that's in the first pressure regulator, not on top of it in a small black box. The screws on top are a special head but the 3 on the bottom are a standard screw.

    Here's a picture:
    http://www.scotthealthsafety.com/ima...irpak50_02.jpg

    I just need a friggn' screw. Anyone have any ideas?


  2. #2
    MembersZone Subscriber fireslayer1237's Avatar
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    Default

    prime example of why to use MSA. sorry man i have no idea how to help ya i will look into it for ya some see if i can find out anything my neighboring dept uses scott se what i can find.

  3. #3
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    Default

    I would call them back. And explain the problem with your order. We have the same packs, also bought in 2003 and had a service rep. come to the department and went through them all just a few months ago. We needed some parts and this company, MSE or MES sent them to us. They have offices in different states. These came out of Nebraska. If you still need the info I will look and find it at the station tomorrow.

    T.J.

  4. #4
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    Shouldn't that be under 100% warranty yet?

  5. #5
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    If it has to do with any electronic parts they are only warrantied for one year.

    T.J.

  6. #6
    Forum Member firemed9's Avatar
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    Cool

    I have experienced the screw problem with some of the SCOTT 4.5's that we bought in 2004. We contacted our dealer and he sent us enough to replace all the screws in our packs.
    I would contact my dealer and let him know he sent the wrong screws, and get him to work with you.
    Tech support for SCOTT isn't what it was a few years ago. Back before we received these new packs, I was on the phone with them almost daily and they always worked with me. "No" or "I can't help you" wasn't in their vocabulary back then.

    Stay Safe,
    Higgy
    Loo
    Lieutenant / EMT- Paramedic
    Protective Services Officer

  7. #7
    MembersZone Subscriber k2cfd30's Avatar
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    Default working on it

    firemed9,

    I have a call in to my dealer, for the part number.

    I will post there findings as soon as I here from them.

  8. #8
    Forum Member Bones42's Avatar
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    Does the new screw fit and you just don't like it having the allen wrench top? Don't tell SCOTT, but we got some at our local hardware store.
    "This thread is being closed as it is off-topic and not related to the fire industry." - Isn't that what the Off Duty forum was for?

  9. #9
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    You could also go to an industrial fastener supplier. We are fortunate enough to have two in our area. Be sure to take one of the screws that you need with you so they can match it.

  10. #10
    Forum Member allineedisu's Avatar
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    Exclamation

    You or your department should be using Survivair and you wouldn't have these issues!!
    OUTSTANDING

    Make It Happen

    Never forget 9-11-2001
    343 Brothers Who Were MURDERED!!

  11. #11
    MembersZone Subscriber k2cfd30's Avatar
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    Default OK Here We Go

    Sorry for the delay my Scott dealer was off last Friday.

    The part Number for the Control Module Battery Cover Screws is Scott P/N10008999

    And just FYI the Control Module Battery Cover With Gasket is Scott P/N804706-04

  12. #12
    Forum Member ffexpCP's Avatar
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    thanks!!





    .

  13. #13
    Forum Member Rescue101's Avatar
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    With Surpriseair you wouldn't be having screw issues,you'd be having deeper issues.Hehe T.C.

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