I need a screw for a SCOTT pack. We replaced the batteries for the heads up display and one of the screws sheared right off.
Our dealer sent us some screws but they were the wrong type. He sent the ones for the harness with the allen wrench head. I need the small phillips head screws. I decided to go looking for a part number. No luck. I checked the books, I checked online, I called SCOTT tech support. They were less than helpful.
Scott: tech support, this is Bill.
Me: I'm looking for a part. It's a 4.5 with the heads up display, we need a screw for the battery compartment.
Scott: is it the type with the batter in the long silver box?
Scott: That pack's obsolete. You can't get anything for it anymore. No gaskets, no screws, nothing.
Me: (annoyed) ok, thanks. [click]
I kinda find that hard to believe. There is a (looks like) a factory sticker with the date September 2003. I doubt they would stop supporting a 4 year old product.
Anyone know what I'm talking about? It's the model of pack that has the battery compartment that's in the first pressure regulator, not on top of it in a small black box. The screws on top are a special head but the 3 on the bottom are a standard screw.
Here's a picture:
I just need a friggn' screw. Anyone have any ideas?
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Thread: SCOTT pack help
04-12-2007, 02:48 AM #1
SCOTT pack help
04-12-2007, 02:56 AM #2
prime example of why to use MSA. sorry man i have no idea how to help ya i will look into it for ya some see if i can find out anything my neighboring dept uses scott se what i can find.
04-12-2007, 09:12 AM #3
- Join Date
- Feb 2007
I would call them back. And explain the problem with your order. We have the same packs, also bought in 2003 and had a service rep. come to the department and went through them all just a few months ago. We needed some parts and this company, MSE or MES sent them to us. They have offices in different states. These came out of Nebraska. If you still need the info I will look and find it at the station tomorrow.
04-12-2007, 10:46 AM #4
- Join Date
- Jun 2003
Shouldn't that be under 100% warranty yet?
04-12-2007, 10:49 AM #5
- Join Date
- Feb 2007
If it has to do with any electronic parts they are only warrantied for one year.
04-13-2007, 09:31 AM #6
I have experienced the screw problem with some of the SCOTT 4.5's that we bought in 2004. We contacted our dealer and he sent us enough to replace all the screws in our packs.
I would contact my dealer and let him know he sent the wrong screws, and get him to work with you.
Tech support for SCOTT isn't what it was a few years ago. Back before we received these new packs, I was on the phone with them almost daily and they always worked with me. "No" or "I can't help you" wasn't in their vocabulary back then.
Lieutenant / EMT- Paramedic
Protective Services Officer
04-13-2007, 10:49 AM #7
working on it
I have a call in to my dealer, for the part number.
I will post there findings as soon as I here from them.
04-13-2007, 11:50 AM #8
Does the new screw fit and you just don't like it having the allen wrench top? Don't tell SCOTT, but we got some at our local hardware store."This thread is being closed as it is off-topic and not related to the fire industry." - Isn't that what the Off Duty forum was for?
04-13-2007, 11:55 AM #9
- Join Date
- Nov 2006
- NE Ohio
You could also go to an industrial fastener supplier. We are fortunate enough to have two in our area. Be sure to take one of the screws that you need with you so they can match it.
04-13-2007, 12:07 PM #10
You or your department should be using Survivair and you wouldn't have these issues!!OUTSTANDING
Make It Happen
Never forget 9-11-2001
343 Brothers Who Were MURDERED!!
04-16-2007, 03:08 PM #11
OK Here We Go
Sorry for the delay my Scott dealer was off last Friday.
The part Number for the Control Module Battery Cover Screws is Scott P/N10008999
And just FYI the Control Module Battery Cover With Gasket is Scott P/N804706-04
04-17-2007, 01:23 AM #12
04-17-2007, 10:29 AM #13
With Surpriseair you wouldn't be having screw issues,you'd be having deeper issues.Hehe T.C.
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