Here is a great link of a dispatcher in New Castle County De. "doin the right thing" I got this in the latest edition of the secret list.
If you have never had the opportunity to sit on the other side if the dispatchers desk, it is a position many people hardly take seriously enough. You are often the first point of contact for people in some of the worst situations of their lives, literally. People depend on these folks to get them the help they need, many times desperately so.
I did 4 years p/t and f/t at a county dispatch center while I was going to college. I expierenced some pretty amazing things. While never coaching someone through surviving a fire, I did spend some time on the phone with a young lady who was hiding in a closet as an armed intruder ransacked her home. After that call, I needed a few minutes to destress. At the height of the call, the guy was in the same room as her, and I could hear him rummaging around. I knew she was within inches of being found, and her fate hung in the balance of time before the police got there. It isnt much different for someone trapped in a fire. I took a few calls from excited people whos homes were on fire and I had to urgently persuade them to get out. I also remember many, many times giving CPR instructions to people trying to revive their loved ones. You need to see this side of the job to appreciate it. It sucks being stuck at that desk not able to reach through the phone sometimes; but if you give it all you have, at least you can clock out and go home knowing you did your share.
The first few seconda of almost any 911 call tells you alot, sometimes the caller need not say a word. Smoke alarms beeping, people yelling, things crashing in the background, all of these sounds start to tell a story. A good dispatcher has to be able to communicate to the units in the field the "sense" they have for the call to acurately depict the scope of the job. Simple questions like tell me what color the smoke is, where is it coming from, is it a house or apartment, is anybody home etc. Some of you are lucky enough to have dispatchers who ask all the right questions, some arent.
If you ever have an opportunity to sit for a shift with the dispatchers, its a good thing, especially in busy areas. You will probably get a better appreciation for the other side of the radio/phone.
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11-26-2007, 09:27 PM #1
- Join Date
- Dec 2002
- Central NJ
Fire Dispatcher Helps Save Trapped Occupants
11-26-2007, 09:51 PM #2
- Join Date
- Nov 1999
Great job by the dispatcher. I used to rotate through fire dispatching when I first started. It is an under-rated, and typically under paid, job. Good dispatchers are few and far between.-------------------
"The most mediocre man or woman can suddenly seem dynamic, forceful, and decisive if he or she is mean enough." from "Crazy Bosses"
Genius has its limits, but stupidity is boundless.
12-04-2007, 10:28 AM #3
Thank you, thank you, thank you for posting MG3610. A lot of emergency services front line personnel think of dispatchers as nothing more than glorified secretaries, whose job is merely to answer the phones. What they don't realize is that we're trying to get as much info for them to keep their arses out of harms way, while juggling limited resources AND monitoring multiple calls.
What I would love is to have crews rotate through dispatch, not just for a couple of hours (we do have our off hours don'tcha know!), but for an entire day shift or two. What would help us as well would be to go on a ride along with the crews for a shift. That way we'd get to see what happens on YOUR side of the radio, and why you sometimes sound like Darth Vader on Helium =;-}Communications Diva of the IACOJ, and proud member of the WOT!
Bagpipes: They put the fun back in funerals!!
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