The attached link is a 5 minute video detailing the particulars of the "it could be worse" program. Although geared toward corporate America, I can see its application in the fire service. I imagine any city administration that does NOT employ this tactic soon will! Happy viewing.
How's that for handling employee complaints!?
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Thread: "It could be worse" program
03-02-2008, 12:47 PM #1
"It could be worse" program
Last edited by rjtoc2; 03-03-2008 at 04:44 PM.rjtoc2
career Fire Captain
Native Texan (by way of New Orleans)
***The above post (s) is/are MY opinion and do/does not necessarily reflect the views, positions, or opinions of neither my employer nor my IAFF Local.***
Admit nothing, deny everything, demand proof, and make counter accusations.
A lack of planning on your behalf does NOT create an emergency on my behalf.
When all is said and done, alot more is said than done
03-03-2008, 09:17 PM #2
- Join Date
- Oct 2002
Awesome! Those that love to stir the pot should take notice. There is more truth to this than they may realize.
03-20-2008, 05:17 PM #3
Helen Waite is in charge of our complaint department.
If you have a complaint, go to Helen Waite."The education of a firefighter and the continued education of a firefighter is what makes "real" firefighters. Continuous skill development is the core of progressive firefighting. We learn by doing and doing it again and again, both on the training ground and the fireground."
Lt. Ray McCormack, FDNY
03-20-2008, 11:49 PM #4Fire Lieutenant/E.M.T.
IAFF Local 2339
K of C 4th Degree
"Fir na tine"
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