Dr. Andrew Holter is an organizational psychologist who serves as the administrative services manager for the Wilmington, NC, Fire Department. Holter manages the department’s budgeting, human resources, accreditation, data analysis, strategic planning and organizational development. His 18-year career in emergency services began as a volunteer firefighter, followed by tenures as a career firefighter, a captain, an inspector, a paramedic, a life-safety surveyor and the chief of an EMS organization. Holter earned an associate degree in fire protection technology, a bachelor’s degree in fire science and a Master of Public Administration. In 2022, he completed his Ph.D. in organizational psychology. Holter is a certified HR professional from the Society for Human Resource Management. He currently manages a consulting firm that provides specialized services to public safety agencies in strategic planning, studies and organizational development.