And based on this report, that could be bad. The last paragraph of the executive summary reads, "The staff shortage of NOPD call takers poses an enormous concern for the public safety response time to our citizens. The city must work together with the Orleans Parish Communications District to develop a joint solutions to the extended wait times, along with the ability to respond to 911 calls, especially with the major events coming over the next 90 days. A major incident could overload the thinly staffed 911 system, and could hamper the city's ability to respond to that and any other emergency."
Gorden said, "911 is essential. It's life and death calls that come across that."
Gordon said all abandoned or unanswered calls are returned at some point when operators have time to call back.