Recently, the United States Fire Administration (USFA) released a report summarizing the 107 firefighter deaths that occurred in 2004. If you read the report, did the numbers surprise you or do you accept that the firefighting business is inherently dangerous and that we will always lose firefighters on an annual basis? I did, until an email from a fellow author pointed out that the air transportation business looks at all mishaps as preventable. This one email changed my paradigm (after much contemplation) and I now regard all firefighter deaths as preventable. Having said this, I would like to issue a challenge to all fire service colleagues, on behalf of firefighter safety, early in this new year. But first, a little background!
The USFA report stated (among other things) that;
- 50% of the firefighter fatalities were from traumatic injuries (asphyxiation, burns, drowning, vehicle crashes)
- 50% of the firefighter fatalities were non-traumatic injuries (heart attacks and strokes. 49 deaths were from heart attacks!)
- 3 were killed from apparatus backing up
- 4 were killed from falls from vehicles
- 5 were killed in fire apparatus collisions
- 5 were struck by vehicles
- 9 were killed in wildland fires
- 20 were killed in vehicle collisions
(Information found at USFA Website)
While we do not know the details of each death the numbers are startling. Would you agree that they are also unacceptable? Whether we are full-time, part-time, or volunteer firefighters, we are professionals, and, with all rhetoric aside, we can do better than this!
But, how can firefighter deaths be prevented, or at a minimum, be greatly reduced? One possible answer may come from the private sector with a concept called "Six Sigma".
Six Sigma is more than just the number six and the Greek letter "sigma", which looks like a sideways "Q"; it is a management philosophy that represents a statistical measure of how well a company can reduce errors, mistakes, waste, and defects in making their products or delivering their services. Six Sigma means a measure that strives for near perfection. While Six Sigma has been around since the mid 1980's and many successful businesses, such as Sony, Poloroid, and GE, have utilized its concepts, it has profound implications for a service oriented business such as the fire service. If a firefighter death can be described as a defect in the delivery of fire services then a Six Sigma philosophy can be utilized to decrease or eliminate firefighter deaths.
In his book, The Power of Six Sigma, Subir Chowdhury states that "Good companies focus on not making mistakes: not wasting time or materials, not making errors in production or service delivery, not getting sloppy in doing what they do best". Chowdbury goes on to state that Six Sigma is focused on eliminating mistakes, waste, and rework and that anyone and everyone can focus on making fewer mistakes. These words also ring true for the fire service.
What is Six Sigma?
Six Sigma is used to designate a standard deviation, which is a measure of variation within a process. It is a way to measure how good or bad the performance of a process is.
- One Sigma is a process where 700,000 defects per million opportunities (DPMO) can be expected. This is equivalent to doing things correctly just 30% of the time.
- Two Sigma is a process where 300,000 mistakes can be found.
- Three Sigma will yield 67,000 mishaps.
- Four Sigma produces 6,000 DPMO.
- Five Sigma finds 235 problems for every million tasks. This is an equivalent of doing things right 99.98% of the time.
Six Sigma is a process or service that yields just 3.4 defects per million chances. At this level of efficiency things are done right or without defect better than 99.99% of the time.
Consider that, operating at 99% efficiency (margin of error of 1%) equates to a process Sigma of 3.8. In comparison, this would translate to;
- 20,000 lost articles of mail every hour
- 5,000 botched surgical procedures every week
- 4 accidents per day at major airports1
Most companies operate at between 3 and 4 Sigma which produces between 67,000 and 6,000 defects, respectively. For the fire service, a margin of error of 1% would be disastrous if every death was measured against the number of fires in the US each year. 3.8 Sigma would amount to 16,500 firefighters killed each year responding to approximately 1.6 million fires!
A convenient website exists at www.isixsigma.com in which the process Sigma level can be calculated. Plugging in some numbers from recent years in regard to fire statistics reveal that the fire service had a process Sigma level of 5.35 as recent as the year 2000. This was found by using data from the USFA. In 2000, 102 firefighters were killed responding to 1,708,000 fires in the United States to yield a defect rate of 0.01%. The year 2003 was found to have a process Sigma rate of 5.31 with 111 firefighters killed in approximately 1.6 million fires. So, if Six Sigma can be identified as the goal to achieve regarding firefighter deaths each year, then the limit would be just six firefighters killed. Is it possible? Is it worth striving for? Imagine the difference that this conviction could make in our national fire service. Author Chowdhury states that Six Sigma "doesn't try to manage the problem. It tries to eliminate it". He goes further by saying, "If you want to improve something, you have to know where you stand and where you want to go, or else it isn't going to happen". In other words, numbers bring the needed clarity to provide the focus for improvement.
Now, here's the challenge; if you are really committed in not only lowering, but eliminating, the number of firefighters killed every year in the country then you must spread the word that Six Sigma must be the goal. You must contact at least 10 fire service professionals from different fire departments who have leadership or training capacities, or impact roles and pass this information along. You must also challenge them, and their departments, to uphold safety concepts and to remain vigilant about firefighter safety.
To do any less than this would be dishonoring the memory of the fallen firefighters. We must look at every firefighter that is killed as preventable to realize a goal of Six Sigma.
If we all take action, quite possibly, the next USFA report will not be as dismal.
Note: At this writing, one firefighter has been killed in the US in 2005.
- The Power of Six Sigma: an inspiring tale of how Six Sigma is transforming the way we work
By Subir Chowdhury, Copyright 2001 by Subir Chowdhury
Published by Dearborn Trade, a Kaplan Professional Company
As usual, contact the author at firstname.lastname@example.org if there are any comments or questions.