The Leader's Toolbox: Officer Development Skills with the National Fire Academy's Chuck Burkell

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Some trying issues are tackled by Fire Chief Richard B. Gasaway and Chuck Burkell, the program manager for Executive Development Program at the National Fire Academy.

These two experienced fire service veterans offer assistance to the chief of a combination department, who is dealing with two issues. The career personnel are at odds the volunteers, which creates a stressful work environment. The chief also needs help stressing the importance of fire prevention and risk reduction.

They also discuss a trying issue with the training chief in a medium-sized department. How does he get the leadership to set the right example? Tune in for some tips in diplomacy.

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The National Fire Academy website

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