Appleton, Wis. (March 19, 2009) - Pierce Manufacturing, an Oshkosh Corporation (NYSE:OSK) company, today introduced its new Pierce Master Technician Program as a component of the company's aftermarket "Service Brigade" initiative. The Pierce Master Technician Program is a comprehensive certification program that allows its dealer service technicians to demonstrate their knowledge and expertise on servicing Pierce apparatus and ultimately be recognized as a Pierce Master Technician.
"Our primary objective in introducing the Service Brigade and Pierce Master Service Technician program is to enhance the ownership experience for our customers by providing them with the best and most-well trained service techs in the fire industry," said Wilson Jones, Oshkosh Corporation executive vice president and president, Fire & Emergency. "Pierce and our dealer network continue to invest significant resources to support the lifetime value of Pierce fire apparatus."
The program consists of maintenance classes in:
- Chassis Electrical Systems,
- Command Zone™ II Advanced Electronics,
- Aerial Apparatus Systems,
- Husky Foam and Compressed Air Foam System,
- TAK-4® Independent Suspension and Side Roll Protection and
- Frontal Airbag Protection Systems.
To achieve Pierce Master Technician status, a service technician must, upon completing each class, take and pass an exam pertaining to that particular subject. A final cumulative exam will be administered once students have successfully completed all classes.
"Today's fire and emergency apparatus are highly-sophisticated vehicles. Proper maintenance and service is essential to ensure that Pierce vehicles continue to serve firefighters and help protect the communities they serve," said Tom Walley, Pierce Manufacturing vice president of aftermarket and customer support. "This program enables service technicians to obtain relevant training for exclusive technologies that may not be covered by traditional ASE/EVT programs."
Technicians who achieve Master Level will be recognized at Pierce's Annual Service Meeting and featured on the company's website. To maintain their Master Technician status, technicians must continue to: complete new classes on an ongoing basis; attend mandatory new product classes; and complete an online refresher course every third year.
Pierce's North American dealer network is comprised of independent companies supporting the United States and Canada. This comprehensive network features a combined force of 200 mobile and regional service centers staffed with more than 600 dedicated service professionals to provide 24//7 support to Pierce customers.
About Oshkosh Corporation
Oshkosh Corporation is a leading designer, manufacturer and marketer of a broad range of specialty access equipment, commercial, fire & emergency and military vehicles and vehicle bodies. Oshkosh Corporation manufactures, distributes and services products under the brands of Oshkosh®, JLG®, Pierce®, McNeilus®, Medtec®, Jerr-Dan®, BAI™, Oshkosh Specialty Vehicles, Frontline™, SMIT™, CON-E-CO®, London® and IMT®. The Oshkosh brands are valued worldwide in businesses where high quality, superior performance, rugged reliability and long-term value are paramount. For more information about Oshkosh Corporation visit www.oshkoshcorporation.com
®, ™ All brand names referred to in this news release are trademarks of Oshkosh Corporation or its subsidiary companies.