SALT LAKE CITY – Priority Dispatch® is revolutionizing the emergency dispatch industry with its new cloud-based calltaking software, ProQA® Discovery, which can be deployed and maintained 100% virtually, including implementation, training, certification, and quality assurance. ProQA software has long been recognized as the standard of care for emergency calltaking with its research-based medical dispatch protocols created and backed by the International Academies of Emergency Dispatch™. Now ProQA Discovery will help modernize emergency dispatch calltaking by bringing flexibility, innovation, and high performance to communities of every size – especially sheriff-based departments.
“Our goal with ProQA Discovery has been to provide a solution delivering the highest standard of care that’s accessible for every community regardless of size,” says Ron McDaniel, Priority Dispatch’s president. “When they have to call 911, every resident in every community deserves to reach an emergency dispatcher using the Medical Priority Dispatch System™ (MPDS®) with its award-winning, proven protocols, lifesaving instructions, and increasing levels of artificial intelligence.”
Two powerful artificial intelligence modules integrate with ProQA Discovery, transforming emergency dispatcher training and needed call review for centers. Explore AI, powered by Corti, evaluates recorded calls for additional data elements that QA is typically unable to review. It also identifies any missed cardiac events or other critical incidents for QA review. Train AI, powered by Call Simulator™, provides hundreds of simulated calls that emergency dispatchers can answer to improve their handling of emergency situations within ProQA.
And there is excitement from the emergency dispatch community about this new cloud-based solution as well. Angela Burrer, District Chief, Communications, for Cy-Fair Fire Department, Houston, says, “Having access to ProQA Discovery will open many doors and windows into the more remote areas of the dispatch world. The role of the emergency dispatcher is often described as one who has the most responsibility, the very earliest in each and every case—now they can deliver the industry standard of care from any location with each call they answer. This is an exciting new tool to assist agencies with their important missions.”
About Priority Dispatch
Priority Dispatch is the world leader in providing research-based protocol solutions to emergency call centers in medical, fire, police, and nurse triage disciplines. For over 42 years, EMS and 911 agencies have used the IAED-approved Medical Priority Dispatch SystemTM (MPDS), first with cardsets and now in ProQA software. Our solutions have been time-tested across hundreds of millions of calls and serve communities in thousands of agencies around the world in 27 languages and 56 countries. Get to know us at prioritydispatch.net.
