Fire Prevention & Investigation

  • Customer Service, Southern Style

    Dennis L. Rubin takes a look at the future of fire department customer service programs.

    Article • January 31st, 2001

  • 10 Tips For Fostering Community Partnerships

    Since 1990, I have had the privilege to work on a number of technology initiatives, emergency service websites and other fire service projects. In this column I will explain how "community partnerships" helped to make these technology projects, websites...

    Article • December 31st, 2000

  • Arson Case Management

    Michael L. Donahue presents a guide for managers of fire investigation units that can help lead to successful prosecutions and convictions.

    Article • November 30th, 2000

  • On The Job - New Hampshire: Arsonists Trap 5 People In Burning Apartments

    Fran Zombeck and Don Penney report from the scene of a dangerous, deliberately set fire in Rochester.

    Article • November 30th, 2000

  • Fire Cause Analysis: Keys For A Successful Investigation

    Richard S. Wolfson points out why the preservation of the fire scene by the chief officer and firefighters is crucial in conducting and evaluating an origin and cause analysis.

    Article • September 1st, 2000

  • "The Great Escape" Another Rescue Tool For Firefighters

    Meri-K Appy reports that more and more, firefighters are using an additional rescue tool to help them save lives: fire safety education.

    Article • September 1st, 2000

  • Austin's Public Education Program Evolves Into Multi-Tiered Success

    Article Available Online Soon!

    Article • June 1st, 2000

  • Editorial: A Time To Honor And Reflect

    In this issue we present the recipients of Firehouse® Magazine Heroism and Community Service Awards.

    Article • March 31st, 2000

  • Champ Camp: A Burn Foundation Success Story

    They’re told they’re survivors, not victims. And for one special week every June, they aren’t different.

    Article • February 29th, 2000

  • Did A "Mystery Gas" Fuel The Cocoanut Grove Fire?

    Article Available Online Soon!

    Article • May 1st, 1999

  • Customer Service, Souther Style: Part 1 - Getting Started

    Customer service has become a catchphrase of the fire service. Dennis L. Rubin offers tips on gauging the effectiveness f your department's "customer service."

    Article • January 31st, 1999

  • Arson in America

    Jay K. Bradish provides a 1998 national overview of the number-one cause of fires across the country and outlines ideas for curbing this life-threatening crime.

    Article • August 1st, 1998

  • Customer Service, Door-to-Door

    For some time now, I've been reading about this new "cutting-edge" concept called "customer service" or "product delivery." If I understand the proponents of this concept correctly, they are saying, in their new books and on the lecture circuit, "Treat...

    Article • July 1st, 1998

  • Training The Next Generation Of Fire Safety Educators

    By now, all firefighters have surely seen the importance of teaching fire safety education to children - but where do firefighters who are actively teaching get their experience? Many of us learned by being "thrown to the wolves" in front of a...

    Article • June 1st, 1998

  • Firehouse Dogs Promote Fire Safety

    Wilkinsburg, PA, Fire Chief Sammie Coley wasn't as eager as his firefighters were when they asked to adopt a ragged, collie-sized, mixed- breed dog a good samaritan carried into their station half-frozen to death during a brutal winter storm. "I felt...

    Article • October 1st, 1997