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Fire Prevention & Investigation Web Exclusives

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On The Job - New York: Arson & Murder In Glens Falls

John P. Jones reports on a deadly arson fire that tore through a mixed-occupancy building, killing two tenants.

Article • June 1st, 2001
Arsonist Destroys Pennsylvania Pretzel Factory

Jay K. Bradish describes efforts to control a blaze that gutted a large factory building, using numerous master streams and handlines.

Article • May 1st, 2001
Customer Service, Southern Style

Dennis L. Rubin takes a look at the future of fire department customer service programs.

Article • January 31st, 2001
10 Tips For Fostering Community Partnerships

Since 1990, I have had the privilege to work on a number of technology initiatives, emergency service websites and other fire service projects. In this column I will explain how "community partnerships" helped to make these technology projects...

Article • December 31st, 2000
Arson Case Management

Michael L. Donahue presents a guide for managers of fire investigation units that can help lead to successful prosecutions and convictions.

Article • November 30th, 2000
On The Job - New Hampshire: Arsonists Trap 5 People In Burning Apartments

Fran Zombeck and Don Penney report from the scene of a dangerous, deliberately set fire in Rochester.

Article • November 30th, 2000
Fire Cause Analysis: Keys For A Successful Investigation

Richard S. Wolfson points out why the preservation of the fire scene by the chief officer and firefighters is crucial in conducting and evaluating an origin and cause analysis.

Article • September 1st, 2000
"The Great Escape" Another Rescue Tool For Firefighters

Meri-K Appy reports that more and more, firefighters are using an additional rescue tool to help them save lives: fire safety education.

Article • September 1st, 2000
Austin's Public Education Program Evolves Into Multi-Tiered Success

Article Available Online Soon!

Article • June 1st, 2000
Editorial: A Time To Honor And Reflect

In this issue we present the recipients of Firehouse® Magazine Heroism and Community Service Awards.

Article • March 31st, 2000
Champ Camp: A Burn Foundation Success Story

They’re told they’re survivors, not victims. And for one special week every June, they aren’t different.

Article • February 29th, 2000
Did A "Mystery Gas" Fuel The Cocoanut Grove Fire?

Article Available Online Soon!

Article • May 1st, 1999
Customer Service, Souther Style: Part 1 - Getting Started

Customer service has become a catchphrase of the fire service. Dennis L. Rubin offers tips on gauging the effectiveness f your department's "customer service."

Article • January 31st, 1999
Arson in America

Jay K. Bradish provides a 1998 national overview of the number-one cause of fires across the country and outlines ideas for curbing this life-threatening crime.

Article • August 1st, 1998
Customer Service, Door-to-Door

For some time now, I've been reading about this new "cutting-edge" concept called "customer service" or "product delivery." If I understand the proponents of this concept correctly, they are saying, in their new books and on the lecture circuit...

Article • July 1st, 1998

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