To access the remainder of this piece of premium content, you must be registered with Firehouse. Already have an account? Login
Register in seconds by connecting with your preferred Social Network.
Complete the registration form.
One place you are likely to find departments that will have complete and accurate performance measures is the list of fire departments accredited through the Center for Public Safety Excellence (http://publicsafetyexcellence.org/). Among the host of criteria essential for accreditation is the need to develop and maintain accurate measures of performance.
If you can find accredited departments of similar size and consistency, it’s a sure bet they are progressively measuring their performance. Contact an accredited department and ask them for its data.